Julie Rapp
Oceanside,CA
Summary
Seasoned administrative professional with several years' of experience in high-efficiency office management within the community management industry. Demonstrated proficiency in workflow optimization, unparalleled customer service, process improvements, and mastery of numerous software and system technologies. Proven record of delivering substantial cost savings across administrative operations, inventory oversight, and exceptional skill in resident relations.
Overview
26
26
years of professional experience
Work History
Assistant Community Manager
Irvine Company Apartment Communities
Irvine and San Diego, CA
05.2011 - Current
- Achieved and sustained high occupancy levels through thorough understanding of competitive pricing and effective utilization of marketing resources
- Qualified prospective residents effectively to aid in establishing and achieving financial goals.
- Coordinated with Community Manager and support groups to provide follow-through and assistance in the on-going maintenance of property, resident renovations, and maintenance requests.
- Demonstrated strong communication skills and deep understanding of company and divisional goals, policies, and procedures while supporting the Community Manager and supervising up to 6 staff members.
- Dedicated efforts to deliver living experiences of unparalleled quality, placing special emphasis on first and last impressions
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted resident re-certification appointments and interviews monthly to update records appropriately and verify program eligibility.
- Reviewed documents such as contracts, leases, and permits prior to submission.
- Monitored social media accounts for content related to the organization's initiatives.
- Served as a point of contact for vendors providing services for the organization.
- Coordinated events for residents of the community.
Certified Community Administrator
Irvine Company Apartment Communities
Irvine and San Diego, CA
01.2011 - 01.2012
- Assist in maintaining high occupancy level through support of and participation in the leasing effort and other office activities
- Administer the organization of the business office to facilitate effective operations by maintaining filing, inventory, communications and record keeping in accordance with company policies and procedures
- Monitor accounts receivable and related paperwork to ensure timely rent collections
- Interface as assigned with maintenance personnel, support groups, and vendors to track follow-through on resident needs.
Certified Leasing Consultant
Irvine Company Apartment Communities
Irvine and San Diego, CA
06.2008 - 01.2011
- Achieved financial goals by effectively marketing the property, generating traffic and leads, and representing the high quality of our product
- Boosted occupancy levels by effectively showcasing the community's value to current and potential residents
- Ensured successful leasing of apartments through attentive customer service, clear communication of associated benefits and value.
- Ensured accurate verification of applications and maintained organized lease/renewal documents/files.
- Organized community events designed to attract new tenants and retain existing ones.
- Greeted prospective tenants and answered questions regarding availability of apartments.
Senior Account Manager, Reprint & Digital Services
CMP Media LLC
Manhasset, NY
01.1999 - 08.2007
- Successfully distribute digital and reprint publications within the family of special interest periodicals across various market segments including electronics, information technology, medical, retail and internal groups/departments.
- Secured significant digital & reprint sales by leveraging cold calls, follow-up calls, and conference call meetings with both existing and potential clients/advertisers. Achieved sales contracts exceeding $1M to $2M in goals.
- Developed innovative ways to increase revenue and diversify income sources
- Cause-marketing and internet initiatives)
- Maintained 15+ print publication/supplements as well as 20+ publication websites
- Assisted in the collection of outstanding debt and facilitated prompt receipt of cash in advance payments through collaboration with the Credit department.
Education
Bachelor of Arts, Communications/Public Relations -
University of the Pacific
Stockton, CASkills
- Strong interpersonal skills
- Employee Performance Management
- Staff Management
- Community Engagement
- Resident relations
- Customer Support
- Staff Training
- Customer Relationship Management
- Team Training
- Microsoft Office
- Salesforcecom
- OneSite by RealPage
- Corrigo
- Expertise in GOOGLE Office
- Property Management
References
References available upon request.
Timeline
Assistant Community Manager
Irvine Company Apartment Communities
05.2011 - Current
Certified Community Administrator
Irvine Company Apartment Communities
01.2011 - 01.2012
Certified Leasing Consultant
Irvine Company Apartment Communities
06.2008 - 01.2011
Senior Account Manager, Reprint & Digital Services
CMP Media LLC
01.1999 - 08.2007
Bachelor of Arts, Communications/Public Relations -
University of the Pacific
Similar Profiles
Norman "Zaire" TadlockNorman "Zaire" Tadlock
Leasing Consultant at Irvine Company Apartment CommunitiesLeasing Consultant at Irvine Company Apartment Communities
Jesse BarcenasJesse Barcenas
Assistant Service Manager at Irvine Company Apartment CommunitiesAssistant Service Manager at Irvine Company Apartment Communities
Chris BartonChris Barton
Service Manager II at Irvine Company Apartment CommunitiesService Manager II at Irvine Company Apartment Communities