Degreed operations, accounting and insurance professional with extensive customer service experience seeks to be the anchor of hope to reach department and company goals
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administration Director
Open Desk, Inc.
07.2020 - 08.2023
Reported to VP of Operations and Finance at an insurance claim research company with over 100 employees
Completed daily, weekly and monthly production metrics
Assisted with accounting functions such as customer billing, accounts payable, accounts receivable, bank account reconciliations, and month end close
Managed all business and health insurance (including annual renewal processes) and building maintenance
Managed day-to-day human resource functions including payroll, timekeeping, benefits administration, recruiting, and onboarding
Completed ad hoc projects when requested, such as relocation of office locations
Staff Accountant / HR
MOHU Consumer Electronics, Inc.
03.2018 - 06.2020
Reported to CFO at a television antenna manufacturing company
Performed general accounting functions such as accounts payable, bank reconciliations, general journal entries, and fixed asset schedule maintenance
Assisted with month-end close and any needed projects
Managed payroll (for both direct hire employees and leased employees), benefits administration, and all human resource functions
Completed physical inventory audits
Transitioned AP and HR files to be 100% electronic in late 2018
Managed company relocation in Nov 2018 to include liquidating assets
Office Manager
Carolina Freightliner of Raleigh, LLC.
01.2013 - 03.2018
Reported to General Manager at a heavy-duty truck dealership with three North Carolina locations (90+ employees)
Performed month/year end close and prepared financial statements including intercompany adjustments
Managed A/R, A/P, risk management, and customer service
Managed bank deposits, monitored cash flow for all locations, and perform bank reconciliations
Completed payroll, benefits administration, and all human resource functions
Facilitated weekly management meetings, assisted with facilities management, and assisted all locations with accounting support
Assisted with official sale of the company in 2015 with new ownership and two subsequent new store openings in 2016 and 2017
Assistant Vice President (Operations)
G4S Compliance & Investigations
12.2011 - 01.2013
Reported to Chief Operating Officer and managed the Shared Services Department with over 50 full time employees nationwide
Areas of responsibility included operations support, data integrity, customer billing rates, accounts receivable, vendor management, and investigator payroll/expenses
Reduced labor costs by 10% and increased hours of coverage by 40% in 2012
Quality Assurance Director
G4S Compliance & Investigations
01.2010 - 12.2011
Reported to Chief Operating Officer and managed accounts receivable, vendor management, and investigator payroll/expense processing for over 300 investigators
Managed seven employees and reduced accounts receivable in 2011 from $700K to $450K over 60 days old
Human Resources/Payroll Manager
G4S Compliance & Investigations
08.2008 - 01.2010
Reported to VP of Human Resources and provided general oversight of the HR department’s core responsibilities including payroll, expense reporting, compliance, benefits, personnel, risk management, and employee relations for over 450 domestic employees
Managed the Payroll & Expense Coordinator and payroll processes, developed/enforced payroll policies, and identified payroll errors
Reduced payroll error rate in 2009 from 30% to less than 1%
Benefits Manager
G4S Compliance & Investigations
03.2007 - 08.2008
Managed all functions of employee benefits for over 400 domestic employees to include open enrollments, insurance carrier changes, 401k audits, 5500s, unemployment and disability claims, bill auditing, and leaves of absence
Managed the company’s workers compensation claims to ensure appropriate handling by third-party administrator
HR Compliance Manager
G4S Compliance & Investigations
06.2006 - 03.2007
Ensured adherence to all HR compliance matters for over 400 domestic employees to include EEO-1 report completion, auto insurance compliance, OSHA compliance, and vendor credentialing
Managed the company’s workers compensation claims to ensure appropriate handling by third-party administrator.
Case Manager
G4S Compliance & Investigations
03.2005 - 06.2006
Managed non-standard auto claim investigations for a $3 million national program account, Royal & Sun Alliance, the third largest client in sales volume in 2005
Examples of files are: vehicle thefts, collision liability, auto bodily injury or PIP, and coverage issues
Served as first point of contact for investigators, client insurance adjusters, and client oversight managers
Education
Bachelor of Science in Business Administration - Business Management
University of North Carolina At Charlotte
Charlotte, NC
Skills
Fast learner on any software program
Extensive computer proficiency in Google Suite, MS Outlook, Excel, Word, and Power Point; QuickBooks Online, ADP Payroll Plus, PeopleSoft, and CDK Drive
Detail-oriented, decisive, reliable, efficient, and extremely organized
Certification
North Carolina Commissioned Notary Public (expires 5/17/2027)
Most Valuable Producer Award winner at G4S Compliance & Investigations - December 2012
Golden Rule Award winner at G4S Compliance & Investigations – December 2007
References
References immediately available upon request
Timeline
Administration Director
Open Desk, Inc.
07.2020 - 08.2023
Staff Accountant / HR
MOHU Consumer Electronics, Inc.
03.2018 - 06.2020
Office Manager
Carolina Freightliner of Raleigh, LLC.
01.2013 - 03.2018
Assistant Vice President (Operations)
G4S Compliance & Investigations
12.2011 - 01.2013
Quality Assurance Director
G4S Compliance & Investigations
01.2010 - 12.2011
Human Resources/Payroll Manager
G4S Compliance & Investigations
08.2008 - 01.2010
Benefits Manager
G4S Compliance & Investigations
03.2007 - 08.2008
HR Compliance Manager
G4S Compliance & Investigations
06.2006 - 03.2007
Case Manager
G4S Compliance & Investigations
03.2005 - 06.2006
Bachelor of Science in Business Administration - Business Management