Julie Ratowski
MI
Summary
Experienced in leadership development and well-prepared for this role. Strong skill set in team collaboration and achieving results. Adaptability to effectively respond to changing needs. Expertise in leadership training, performance management, and organizational development. Reliable and goal-focused approach to fostering team success.
Overview
15
15
years of professional experience
Work History
Leadership Development- Operations
RRD Detroit
01.2024 - Current
- Company Overview: Commercial Print, Fulfillment & Direct Mail
- Strengthened employee retention by fostering positive work environments that promoted teamwork and career development opportunities.
- Assisted leadership teams with building shared beliefs and attitudes across organizational structures.
- Enhanced team productivity by implementing strategic leadership initiatives and fostering collaboration among associates.
- Streamlined organizational communication channels by facilitating regular meetings and open discussions among team members.
Print Production Specialist
RRD Detroit
06.2021 - 12.2023
- Company Overview: Commercial Print, Fulfillment & Direct Mail
- Cultivated strong relationships with cross-functional teams, fostering collaboration and effective communication on print projects.
- Coordinated with sales teams to develop accurate quotes based on project requirements, timelines, and budgets.
- Consistently met deadlines under pressure by prioritizing tasks effectively and working efficiently.
- Collaborated with graphic designers to ensure accurate color reproduction and alignment of printed materials.
- Trained new team members on proper use of equipment, safety protocols, and best practices in print production.
- Improved customer satisfaction ratings by providing prompt responses to inquiries and resolving issues quickly.
- Achieved a high level of accuracy in final printed products through meticulous proofreading prior to production runs.
- Served as a knowledgeable resource for colleagues seeking advice on various aspects of the printing process.
- Managed multiple print projects simultaneously, ensuring timely delivery and client satisfaction.
Sales Manager
Go Green Lawn and Tree Care
01.2021 - 06.2021
- Company Overview: Lawn Care
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Administrative Assistant
Oakland Ophthalmic Surgery
11.2020 - 01.2021
- Company Overview: Surgical Eye Care
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Customer Service Representative/ Print Coordinator
Real Green System
07.2015 - 04.2020
- Company Overview: Software, Printing, & Direct Mail
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
Administrative Assistant
Unique Model Inc
06.2010 - 07.2015
- Company Overview: Tool and Die
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
CSR Intern
Japs Olson Company
01.2013 - 06.2013
- Company Overview: Direct Mail and Commercial Print
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and provided backup support for organizational leadership.
- Responded to customer requests for products, services, and company information.
Education
Bachelors of Science - Print Management
Ferris State University
Big Rapids, MI12.2014
Skills
- Mac os X
- Windows
- Google Suites
- Adobe Suites
- Microsoft Office
- Sales Force
- WCSS
- Foundation
- XMpie
- Avanti
- Pace
- Sierra
- Management development
- Self-awareness
- Leadership
- Diversity and inclusion
- Teamwork and collaboration
- Coaching and mentoring
- Problem-solving
- Organizational development
- Time management
- Customer focus
- Industry expertise
Organizations
- AIGA the professional association for design
- Rockford United Methodist Church
- AIGA Ferris State University student group
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with a team of 3 in the development of a 12 person culture committee
Timeline
Leadership Development- Operations
RRD Detroit
01.2024 - Current
Print Production Specialist
RRD Detroit
06.2021 - 12.2023
Sales Manager
Go Green Lawn and Tree Care
01.2021 - 06.2021
Administrative Assistant
Oakland Ophthalmic Surgery
11.2020 - 01.2021
Customer Service Representative/ Print Coordinator
Real Green System
07.2015 - 04.2020
CSR Intern
Japs Olson Company
01.2013 - 06.2013
Administrative Assistant
Unique Model Inc
06.2010 - 07.2015
Bachelors of Science - Print Management
Ferris State University
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