Summary
Overview
Work History
Education
Skills
Timeline
Awards
Generic

Julie Reedy

Manhattan

Summary

Experienced professional with background in customer service and administrative support. Proven ability to manage high-volume calls and resolve issues efficiently. Known for strong collaboration skills and focus on achieving results in dynamic environments. Dependable and adaptable to changing needs, with excellent communication and problem-solving abilities.

Overview

23
23
years of professional experience

Work History

Contact Representative

Dept of VA Health Resource Center
09.2002 - 06.2025
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Refer unresolved customer grievances to designated departments for further investigation
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Providing Consultation and Advice to Others
  • Performing for or Working Directly with the Public
  • Communicating with People Outside the Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Interpreting the Meaning of Information for Others
  • Documenting/Recording Information
  • Working with Computers
  • Organizing, Planning, and Prioritizing Work
  • Updating and Using Relevant Knowledge
  • Thinking Creatively
  • Making Decisions and Solving Problems
  • Processing Information
  • Getting Information
  • Communicating with Persons Outside Organization
  • Interacting With Computers
  • Judging the Qualities of Things, Services, or People
  • Provide Consultation and Advice to Others
  • Experience with: Microsoft Office software, Voice over internet protocol VoIP system software, Microsoft Teams, Microsoft SharePoint, Customer account management software, Customer relationship management CRM software, Desktop computers,
  • Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
  • Demonstrated empathy when addressing sensitive situations, creating trust between the company and clientele.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.

Education

High School Diploma - General Studies

Seamah High School
Topeka, KS
05.1988

Skills

  • 25 years' experience in customer service , the last 15 years was remote work
  • Computer literate: Word, Excel, Internet, email, familiar with PowerPoint
  • Displays excellent time management with high attention to detail
  • Works effectively as a team member
  • Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible
  • Maintain patient confidentiality in accordance with HIPPA regulations
  • Empathy and patience
  • Goal oriented
  • Data entry proficiency
  • Strong interpersonal skills
  • Call center customer service, and customer communications skills

Timeline

Contact Representative

Dept of VA Health Resource Center
09.2002 - 06.2025

High School Diploma - General Studies

Seamah High School

Awards

VA Best of the Best Award

 I received this award multiple times throughout my 23 years of service. It recognizes exceptional performance and contributions to veteran care and experience., 


Dept of Veterans Affairs Secretary's Hero Award

During and after Hurricane Katrina in 2005, I volunteered to work the overnight tour to assist on the VA Disaster Assistance Line. I assisted veterans and their family members with updates and healthcare support and navigate the recovery process