JULIE REITER SUEHIRO
Placentia
Summary
A dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience, with extensive experience in Surgical Scheduling. Committed to obtaining highest level of patient satisfaction. Cultivates trust and rapport with medical staff as well as patients through excellent communication.
Overview
17
17
years of professional experience
1
1
Certification
Work History
MEDICAL ASSISTANT
UCI Medical Center-Formally FCPP
10.2018 - 03.2022
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Incorporated outside records into charts and EHR.
- Administered patient care procedures, ensuring comfort and adherence to protocols.
- Educated patients on treatment plans and preventive healthcare measures, fostering understanding and compliance.
- Supported medical staff during examinations, facilitating seamless communication and workflow.
- Trained new medical assistants on clinical procedures and office protocols, promoting team competency.
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
MEDICAL ASSISTANT
FCPP Fullerton Cardiovascular
10.2013 - 10.2018
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided patient education and answered questions regarding the surgery process.
- Created and managed surgical schedules for multiple surgeons.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Collaborated with medical staff to optimize scheduling processes, enhancing overall departmental workflow.
- Managed patient communications, providing clear instructions and addressing concerns regarding surgical procedures.
- Developed and maintained accurate documentation of surgeries, improving record-keeping efficiency and compliance.
- Trained new employees on scheduling software and protocols, fostering team competence and confidence.
- Led initiatives to streamline appointment confirmations, reducing no-show rates through proactive outreach efforts.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Educated patients about surgeries and provided treatment plan documentation.
- Developed relationships with referring physicians'' offices, fostering strong communication channels that benefitted both parties in coordinating patient care.
Medical Receptionist
St. Jude Heritage Medical Group
02.2009 - 02.2011
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Facilitated effective communication between patients and healthcare providers, enhancing patient satisfaction.
- Implemented electronic health record (EHR) systems for accurate patient data management and retrieval.
- Trained new staff on office procedures, improving onboarding efficiency and team productivity.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Medical Receptionist
Fullerton Cardiovascular Medical Group
10.2004 - 02.2008
- Streamlined check-in/check-out processes, reducing wait times for patients during peak hours.
- Developed patient intake forms that improved data collection accuracy and compliance with regulations.
- Conducted regular audits of patient records to maintain confidentiality and adherence to healthcare standards.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Education
No Degree - Psychology Teacher Education
University of Phoenix
Tempe, AZ04-2014
Bachelor of Science - Clinical Child Psychology
San Diego Christian University
San Diego, CA04.1993
Associate of Arts - Architecture And Design
Fashion Institute of Design & Merchandising
Los Angeles, CA12-1988
Skills
- Patient Flow Management
- Intake control
- Wound care management
- Patient scheduling
- EMR / EHR
- Schedule coordination
- Tool sterilizing
- Administrative support
- Problem-solving
- CPR certified
Certification
Medical Assistant. license from 2017-2022.
Timeline
MEDICAL ASSISTANT
UCI Medical Center-Formally FCPP
10.2018 - 03.2022
MEDICAL ASSISTANT
FCPP Fullerton Cardiovascular
10.2013 - 10.2018
Medical Receptionist
St. Jude Heritage Medical Group
02.2009 - 02.2011
Medical Receptionist
Fullerton Cardiovascular Medical Group
10.2004 - 02.2008
No Degree - Psychology Teacher Education
University of Phoenix
Bachelor of Science - Clinical Child Psychology
San Diego Christian University
Associate of Arts - Architecture And Design
Fashion Institute of Design & Merchandising
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