Julie Renz
Customer Service Representative
Charlestion,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Employment Solutions Of Ny
New York, New York
06.2022 - Current
- Maintained and managed customer files and databases.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Detailed payment options and explained price, receipt and billing details to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Documented and detailed calls and complaints using call center's CRM database.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Addressed customer account discrepancies and concerns.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Approved and terminated customer contracts upon request.
Customer Service Representative
Sherion Staffing
Charleston, IL
08.2019 - 07.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.d
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
Education
Medical Billing And Coding Insurance Specialist
Herzing University
Dearborn, MI06.2014
High School Diploma -
Morris Community High School
Morris, IL05.1990
Skills
- Needs Assessment
- Responding to Difficult Customers
- Interpretation and Translation Services
- Upbeat and Positive Personality
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Customer Account Management
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Call Documentation
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Data Entry and Maintenance
- Call Transfers
- Electronic Information Systems
- Time Management
- Telephone Management
- Customer Service and Assistance
- Active Listening
- Citrix
- PCI (Payment Card Industry)
- Speaking
- Monitoring
Timeline
Customer Service Representative
Employment Solutions Of Ny
06.2022 - Current
Customer Service Representative
Sherion Staffing
08.2019 - 07.2020
Medical Billing And Coding Insurance Specialist
Herzing University
High School Diploma -
Morris Community High School
Similar Profiles
Esmeregilda GalarzaEsmeregilda Galarza
CSR at Employment Solutions Of NyCSR at Employment Solutions Of Ny
Robert MitchellRobert Mitchell
Security Officer at Employment Solutions Of NySecurity Officer at Employment Solutions Of Ny
KARISSA RAIFORD HOGANKARISSA RAIFORD HOGAN
Billing Coordinator at AdvantEdge Health SolutionsBilling Coordinator at AdvantEdge Health Solutions
Spencer SmithSpencer Smith
Youth Baseball Coach at YMCAYouth Baseball Coach at YMCA
JACOB NEMINARZJACOB NEMINARZ
BANQUET AND EVENT DIRECTOR at SHERATON FOUR POINTS/ MIRAGE BANQUETSBANQUET AND EVENT DIRECTOR at SHERATON FOUR POINTS/ MIRAGE BANQUETS