Julie Resor
Monroe
Summary
Operations leader with extensive experience at Delta Airlines, specializing in event coordination and team management. Demonstrated success in enhancing service quality and compliance standards. Expertise in financial reporting and conflict management, driving performance improvements and fostering collaboration. Focused on optimizing processes to achieve operational excellence.
Overview
39
39
years of professional experience
1
1
Certification
Work History
International Supervisor
Do&Co
Romulus
2023.09 - Current
- Managed on-time performance and completion of daily operations for international departures.
- Oversaw scheduling and payroll processes for the department, ensuring accurate and timely execution.
- Facilitated timely task completion by addressing challenges promptly.
- Addressed attendance and work-related employee issues to maintain team productivity.
International Manager
Prospect Airport Services
Romulus
2021.01 - Current
- Resolved cross-departmental and international team issues to enhance collaboration.
- Coordinated schedules and staffing to streamline operations.
- Maintained compliance and safety standards by enforcing policies and procedures.
- Ensured aircraft safety and security for passengers through rigorous cleaning protocols.
City Manager
SCIS Air Security Corporation
Detroit
2021.10 - 2023.09
- Managed daily operations to ensure seamless functionality.
- Oversaw billing and payroll processes while maintaining employee safety standards.
- Adhered to OSHA regulations and TSA requirements.
- Initiated significant changes to enhance company performance.
- Handle the safety of all airline passengers.
- Team player along with issuing proper discipline per the guidelines of the company.
- Also handle employee conflict and problem solving.
- Can handle all injuries and change work environment issues change.
- Deal with food control temper control and also had ServSafe qualifications.
Skyclub Manager
Delta Airlines
Romulus
2018.06 - 2021.03
- Coordinated Skyclub activities to enhance member experience.
- Oversaw daily operations to ensure efficient flight schedules and customer service.
- Managed team performance to uphold safety standards and regulatory compliance.
- Oversaw hiring processes and assessed employee performance to ensure team alignment with service standards.
- Coordinated training programs to enhance employee skills and service quality.
Supervisor
Amazon fullfilment Center
Romulus
2020.05 - 2020.11
- Coached and mentored employees to achieve company goals.
- Delivered outstanding customer service, improving client satisfaction.
- Adapted to fast-paced settings, ensuring consistent productivity.
- Executed order fulfillment processes in a busy distribution center.
Operations Manager
Motor City Casino
Detroit
2008.09 - 2018.06
- Managed remodel and opening of restaurants, ensuring alignment with brand standards.
- Oversaw various dining services to enhance overall guest experience.
- Coordinated schedules and resolved daily operational issues to maintain service quality.
- Coordinated family dining, room service, fast food, and buffet services for diverse guest preferences.
- Handled room service in the hotel and catered all artist events at Sound Board event theater.
- Recruited and trained team members in partnership with culinary to design menu offerings.
- Addressed employee issues, including discipline and attendance, to foster a positive workplace culture.
International Manager
Northwest Airlines
Romulus
1992.03 - 2008.09
- Managed international operations and logistics, optimizing airport service delivery across multiple regions.
- Coordinated cross-border communications with global partners and stakeholders.
- Facilitated cross-border communication among teams, ensuring alignment and timely information exchange.
- Facilitated problem resolution between departments and international teams, enhancing collaboration and efficiency.
- Developed training programs for staff on international service standards.
- Ensured compliance with export and import regulations when shipping goods internationally.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Ready Relief
General Motors
Detroit
1987.03 - 1992.03
- Managed sealer line alongside various production responsibilities, ensuring smooth operations.
- Operated production and assembly line to maintain consistent workflow.
- Executed tasks in paint shop, contributing to overall operational effectiveness.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Associate - Business
University of Phoenix-Online Campus
Detroit, MI1988-06
High school diploma - Business
Kennedy Senior High School
Taylor, MI1983-06
Skills
- Event Coordination
- Food Operation Planning
- Restaurant Management
- Event Coordination
- Banquet Experience
- Kitchen Management
- Management
- Food Safety
- Financial reporting
- Profit & Loss
- Budgeting
- Forecasting
- Purchasing
- Payroll
- Accounts Receivable
- OSHA
- POS
- Team management
- Supervising Experience
- Management
- Human Resources
- Recruiting
- Assistant management
- Financial acumen
- Process improvement
- Operations management
- Conflict management
- Cost analysis
- Process Optimization
- Cooking
- Meal Preparation
- Food Preparation
- Inventory Control
- Windows
- Computer literacy
- Microsoft Office
- Microsoft Word
- Leadership
- Process Optimization
- Cost analysis
- Leadership
- Inventory Control
- Microsoft Word
Certification
- ServSafe, 06/01/19, 06/30/24
- Food Handler Certification
Additional Information
I also have background in warehousing. Had hi low license but has expired. I also am a quick learner and pride myself on great customer service skills.
Personal Information
Title: Experienced Operational Manager
Timeline
International Supervisor
Do&Co
2023.09 - Current
City Manager
SCIS Air Security Corporation
2021.10 - 2023.09
International Manager
Prospect Airport Services
2021.01 - Current
Supervisor
Amazon fullfilment Center
2020.05 - 2020.11
Skyclub Manager
Delta Airlines
2018.06 - 2021.03
Operations Manager
Motor City Casino
2008.09 - 2018.06
International Manager
Northwest Airlines
1992.03 - 2008.09
Ready Relief
General Motors
1987.03 - 1992.03
Associate - Business
University of Phoenix-Online Campus
High school diploma - Business
Kennedy Senior High School