Julie Rice
Salt Lake City
Summary
Accomplished Nurse Case Manager at Intermountain Health, adept in care coordination and patient advocacy. Enhanced patient outcomes through critical thinking and effective discharge planning. Fostered interdisciplinary collaboration, improving satisfaction scores by 20%. Recognized for excellent communication and problem-solving abilities, ensuring holistic care and seamless transitions across healthcare settings.
Overview
9
9
years of professional experience
Work History
Nurse Case Manager - Hospital Liaison
Intermountain Health - Home Services
11.2019 - 06.2025
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Educated patients and caregivers on healthcare protocols and processes.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Applied critical thinking skills during case reviews to identify potential risks or challenges before they escalated into larger issues.
- Promoted continuity of care by coordinating with healthcare providers, social workers, and family members in the development of discharge plans.
- Facilitated smooth transitions between healthcare settings by effectively communicating pertinent information to receiving facilities or home health agencies.
- Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
- Developed strong relationships with patients, families, and healthcare providers, fostering trust and open communication resulting in improved satisfaction scores.
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
Registered Nurse Intake Coordinator
Intermountain Health - Home Services
03.2019 - 11.2019
- Completed the intake process according to agency guidelines
- Obtained and evaluated appropriateness and completeness of initial physician's orders and insured completion of documentation.
- Served as a triage RN and resource for Homecare
- Utilized effective communication skills with all customers/co-workers in a timely, concise, clear, and positive manner.
Hospice Registered Nurse
Intermountain Health Home Services
10.2016 - 12.2018
- Managed complex 20 patient caseload involving diverse diagnoses such as cancer, heart failure, dementia, COPD, liver disease, kidney failure among others.
- Consistently received positive feedback from families for exhibiting empathy, professionalism, and delivering high-quality patient-centered care.
- Improved patient comfort by providing compassionate end-of-life care and addressing individual needs.
- Promoted interdisciplinary collaboration to develop comprehensive care plans tailored to each patient's unique circumstances.
- Mentored new nursing staff members, fostering a supportive work environment conducive to professional growth.
- Assessed patients'' physical, emotional, spiritual, and psychosocial needs to continually adapt care plans accordingly.
- Provided education on disease processes, medication administration, and self-care techniques for both patients and families.
Education
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT06-2016
Associate of Science - Nursing
Fortis
Salt Lake City06-2015
Skills
- Care coordination
- Discharge planning
- Creative problem solving
- Teamwork and collaboration
- Attention to detail
- Excellent communication
- Critical thinking
- Patient advocacy
Timeline
Nurse Case Manager - Hospital Liaison
Intermountain Health - Home Services
11.2019 - 06.2025
Registered Nurse Intake Coordinator
Intermountain Health - Home Services
03.2019 - 11.2019
Hospice Registered Nurse
Intermountain Health Home Services
10.2016 - 12.2018
Bachelor of Science - Nursing
Western Governors University
Associate of Science - Nursing
Fortis
Homecare and Hospice Association of Utah
2017- Recognized as Hospice Nurse of the year
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