Summary
Overview
Work History
Education
Skills
Additionalcredentials
Personal Information
Timeline
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Julie Ricklefs

Phoenix,AZ

Summary

Senior IT Analyst with 20+ years with a development and technical background. Excellent customer relationship skills focused on effective communications between IT, Business and external partners with the ability to adjust focus to meet strategy revisions. Compliant Application Specialist with an innovative mind and sound knowledge of IT systems. Excellent in managing a team and delegating work. Experience handling complex and problematic situations with analytical thinking and patience.

Overview

35
35
years of professional experience

Work History

Sr. IT Applications Analyst/Power BI Developer

CSAA (CA State AAA)
Phoenix , AZ
01.2007 - Current

DDaTPADFAssigned to an integrations framework environment supporting both business and technical functions in the applications of auto, home owners, claims, and commissioned-based systems

  • Triage incoming defects; perform root cause analysis, impact assessment, and document findings for development code changes
  • Create, modify and maintain functional requirements for system enhancements, upgrades, and regulatory changes
  • Lead the monthly team demonstrations (sprint reviews): Explain to business partners and leadership the deliverables by the development and QA teams for both technical debt and business enhancements
  • Obtain end-user sign-offs on requirements and pre-quality/production releases
  • Define project scopes with business partners and developers
  • End to end system impact analysis for business initiatives, upgrades, and enhancements
  • Create agile user stories with well-defined acceptance criteria from business requirements and for internal technical needs
  • Experienced Scrum Product Owner and Scrum Engineer
  • Experienced in documentation and training
  • Excellent interaction with cross-functional teams
  • Act as lead analyst for large and small-scale projects
  • Lead analyst for a transformation initiative to migrate from mainframe technology to a client server and web application environments
  • Power BI Developer – Design, develop and maintain business intelligence solutions using MS visualization tool Power BI.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Work well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Sr. Programmer Analyst

FISERV
01.1990 - 01.2007
  • Lead developer for an insurance software company mentoring developers, consulting with clients, and 3rd party vendors
  • Counseled/supported clients to determine their needs and requirements
  • Trained developers in application specifics
  • Acted as liaison with clients, actuary, quality assurance, and user acceptance
  • Created application design specs
  • Planned and estimated projects
  • Developed unit-level test scripts
  • Managed projects.

Education

Bachelor of Science - Business Administration

California State University Dominguez Hills
Los Angeles, CA
12.1981

Associate of Arts - General Education

Cypress College
06.1979

Skills

  • Customer Support
  • Software Implementation
  • Training and mentoring
  • Application Integration
  • SQL Programming
  • Software Debugging
  • Requirements Gathering
  • ITIL Framework
  • Software Documentation
  • End-user support
  • Applications Development

Additionalcredentials

Jira, MS Studio SQL, SDLC, SOAP UI, XML, Scrum, Visual Studio, SSRS, Power BI, Splunk (analytics tool), ServiceNow, Microsoft Office products, AS400, OS/400, DB2/400, RPG ILE, ALDON, SCOMPARE, CLP/CLLE, Debug tools, FTP, DBU, CBAP Study Group completion - IIBA Phoenix Chapter, Transitioning from Waterfall to Agile - ASPE Inc., Certified Scrum Engineer

Personal Information

Title: Senior IT Analyst/Power BI Developer

Timeline

Sr. IT Applications Analyst/Power BI Developer

CSAA (CA State AAA)
01.2007 - Current

Sr. Programmer Analyst

FISERV
01.1990 - 01.2007

Bachelor of Science - Business Administration

California State University Dominguez Hills

Associate of Arts - General Education

Cypress College
Julie Ricklefs