Julie Ripka
Crystal,US
Summary
Enthusiastic analytical problem-solving leader with over 20 years of managerial and travel industry experience who knows how to build relationships with internal and external stakeholders in a dynamic, fast-paced setting. Looking to apply the skills and knowledge of Sun Country's third party products as a Senior Manager of Leisure Products by presenting the best products for their customers.
Overview
36
36
years of professional experience
Work History
Manager, Product Operations
Sun Country Airlines
10.2014 - Current
- Oversee sales and services of the Group Department. Provide monthly revenue forecasts, analyze and identify process improvements and opportunities to ensure the delivery of a solid competitive product.
- Oversee and support the Product Operations team which is responsible for the implementation, maintenance, and delivery of land ancillary products which consists of over 3,200 hotels, insurance products, and car rentals.
- Manage and facilitate the migration of directly contracted hotel partners to HBSI resulting in over 85% of all hotel products being electronically connected.
- Manage and maintain third-party hotel products for 87 destinations including identifying product line-ups, mark-ups, discounts, content management, and customer resolution.
- Construct the weekly email and vacation deals website page by compiling the best land promotions for domestic destinations.
- Regularly meet with domestic hotel partners to maintain relationships, and products, and discuss sales strategies.
- Implement and assist with customer service resolutions for land ancillary products to support operational irregularities, customer support, and satisfaction.
- Identify and drive technology improvements for land ancillary products and their supported systems Pacific, Skyspeed, and Travel Commerce. This requires me to be a subject matter expert in all systems.
- Reconciliation of hotel vendor's invoices.
Sales Floor Associate
Target
11.2013 - 04.2014
- Replenished and organized products and restocked shelves to the company's specifications
- Designed eye-catching product displays to improve customer experiences and increase sales
- Assisted customers to help find requested items either in-store or in alternate stores
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Solicited the company credit card or debit card to customers to help increase card use
- Increased customer experience by interacting directly with as many customers as possible on the sales floor and at the cash register.
Manager, Pricing and Inventory (and Other Various Positions)
MLT Vacations
11.1988 - 12.2013
- Manage a team of up to 6 direct reports
- Destination land product set-up
- Load and manage pricing and inventory for over 1,300 hotels worldwide
- Facilitate the transition of major hotel partners to a technology solution that provides real-time pricing and inventory
- Manage hotel inventory allotments including requesting additional inventory and shorter cut-offs when needed, and implementing the opening and closing of inventory as requested by hotels
- Yield management of charter flights to the US, Mexico, and Caribbean
- Monitor demand and competitors' pricing and product
- Reconcile vendor payments
- Service inbound sales calls for multiple product lines, both B2B and C2B.
Education
Mini MBA Certification -
St. Thomas University
Minneapolis, MN01.2013
Travel & Tourism -
Southeastern Academy
Kissimmee, FL01.1988
Skills
- Team Leader
- Organized
- Self-motivated
- Detail-oriented
- Negotiation
- Staff development
- Process improvement
- Pricing and Inventory management
- Contract Management
- Teamwork and Collaboration
- Revenue Forecasting
- Market Analysis
- Customer and problem resolution
- Verbal and written communication
- Product Management
- MS Office
- Power BI
Timeline
Manager, Product Operations
Sun Country Airlines
10.2014 - Current
Sales Floor Associate
Target
11.2013 - 04.2014
Manager, Pricing and Inventory (and Other Various Positions)
MLT Vacations
11.1988 - 12.2013
Mini MBA Certification -
St. Thomas University
Travel & Tourism -
Southeastern Academy
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