Julie Ritchie
Averill Park,NY
Summary
Dynamic entrepreneur with expertise in business operations management and marketing strategy development, honed as Owner/Operator at The Bees Knees Bakery and Cafe L.L.C. Enhanced operational efficiency by 20% through strategic inventory management and supplier relations. Strong leadership and communication skills fostered team collaboration and customer satisfaction.
Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.
Overview
14
14
years of professional experience
Work History
Owner/Operator
The Bees Knees Bakery and Cafe L.L.C.
09.2020 - 08.2025
- Managed daily financial operations, including budgeting, forecasting, and cost control measures.
- Analyzed customer feedback to identify areas for improvement in menu offerings and service delivery.
- Oversaw inventory management processes to minimize waste and optimize supply chain efficiency.
- Established relationships with local suppliers to secure quality ingredients at competitive prices.
- Coordinated marketing strategies that increased brand awareness and attracted new clientele.
- Ensured compliance with health regulations and safety standards throughout the establishment.
- Managed financial aspects of the business including budgeting, forecasting, and cash flow management.
Emergency Medical Technician
Sand Lake Ambulance
05.2016 - 09.2021
- Delivered emergency medical care, assessing patients' conditions and determining appropriate treatment protocols.
- Collaborated with healthcare teams to facilitate patient transport and ensure continuity of care during transfers.
- Trained new EMTs on operational procedures, safety protocols, and equipment usage to enhance team performance.
- Participated in community outreach programs to educate the public on first aid and emergency preparedness techniques.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
Receptionist
Miller Animal Hospital
10.2011 - 05.2016
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated scheduling for meetings and appointments, optimizing time management for staff.
- Maintained organized filing systems for documents and correspondence, enhancing accessibility.
- Assisted with administrative tasks including data entry and invoicing, ensuring accuracy in records.
- Trained new reception staff on operational procedures and best practices, fostering a collaborative environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Bachelor of Science - Hospitality Administration And Management
SUNY Delhi
Delhi, NYAssociate of Applied Science - Culinary Arts
Schenectady County Community College
Schenectady, NYSkills
- Operational efficiency management
- Comprehensive documentation skills
- Talent acquisition
- Business planning
- Inventory management
- Budget development
- Marketing strategy development
- Business operations management
Timeline
Owner/Operator
The Bees Knees Bakery and Cafe L.L.C.
09.2020 - 08.2025
Emergency Medical Technician
Sand Lake Ambulance
05.2016 - 09.2021
Receptionist
Miller Animal Hospital
10.2011 - 05.2016
Bachelor of Science - Hospitality Administration And Management
SUNY Delhi
Associate of Applied Science - Culinary Arts
Schenectady County Community College
Military Veteran
U.S. Army Veteran enlisted 1994-2004.
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