JULIE RIVAS

• Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
• Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
• Developed strong working relationships with management and executive team through effective scheduling and communication skills.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Managed daily operations of clinic, including scheduling, staffing, and patient flow

• Implemented and maintained quality assurance protocols to ensure compliance with regulatory standards
• Developed and managed clinic budget, including monitoring expenses and identifying cost-saving opportunities
• Supervised and trained clinic staff, providing guidance and support to ensure optimal performance
• Collaborated with healthcare providers and leadership to improve patient care and service delivery
• Established Ingram to be 1st WellMed Respiratory COVID clinic in 2020
• Developed WIG board for Quality/HEDIS measures to include employee of month
• Achieved Clinic Star rating of 5.50 in 2023.
• Observed staff performance to monitor conflict management and performance skills.
• Partnered with clinic staff to manage patient satisfaction.
• Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
• Conducted frequent clinic walk-throughs to maintain safe work environment.

• Managed daily operations of clinic, including scheduling appointments, coordinating patient flow, and overseeing staff
• Implemented and enforced policies and procedures to ensure compliance with regulations and standards
• Developed and maintained relationships with vendors, suppliers, and other healthcare providers
• Performed financial tasks such as budgeting, billing, and revenue cycle management
• Analyzed data and generated reports to monitor clinic performance and identify areas for improvement.
• Implemented troubleshooting, root cause analysis and issue resolution.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Assisted in recruiting, hiring and training of team members.

• Managed daily clinic operations and ensured smooth workflow
• Developed and implemented efficient scheduling processes for staff and patients.
• Provided direction and guidance to internal teams in order to achieve targets.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Assisted in recruiting, hiring and training of team members.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Trained and guided team members to maintain high productivity and performance metrics.
• Implemented troubleshooting, root cause analysis and issue resolution.
• Oversaw day-to-day operations of large teams across several sites.

• Managed daily operations of clinic, including scheduling, staff supervision, and patient flow
• Implemented and enforced clinic policies and procedures to ensure compliance with regulations
• Developed and maintained relationships with vendors, suppliers, and other external stakeholders.
• Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
• Conducted frequent clinic walk-throughs to maintain safe work environment.
• Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
• Developed and implemented team building activities to foster collaboration and improve employee morale.

• Managed daily operations of clinic, including scheduling, staff assignments, and patient flow
• Implemented and monitored clinic policies and procedures to ensure compliance with regulatory requirements
• Supervised and trained clinic staff to ensure high quality patient care and customer service.
• Conducted frequent clinic walk-throughs to maintain safe work environment.
• Hired, trained and supervised employees to maintain team of high performers.
• Developed and implemented team building activities to foster collaboration and improve employee morale.
• Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.

• Managed daily operations of clinic, including scheduling, staff supervision, and patient flow
• Implemented and enforced clinic policies and procedures to ensure compliance with regulations
• Developed and maintained relationships with vendors, suppliers, and other healthcare providers
• Analyzed clinic performance metrics and implemented strategies to improve efficiency and productivity.
• Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
• Conducted frequent clinic walk-throughs to maintain safe work environment.
• Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.

• Managed team of referral coordinators to ensure timely and accurate
  processing of patient referrals
• Developed and implemented training programs to improve team
  performance and efficiency
• Collaborated with healthcare providers to streamline referral processes
  and improve patient outcomes
• Monitored referral metrics and generated reports to track team
  productivity and identify areas for improvement
• Ensured compliance with all relevant regulations and guidelines related
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
• Assisted with completion of referral forms and verified data accuracy and completion
• Monitored referrals to foster timely completion and followed up with physicians to facilitate.