JULIE RIVAS
San Antonio,TX
Summary
Highly skilled and enthusiastic professional with more than 19 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinic Administrator
WellMed at Ingram
01.2020 - 10.2023
- Managed daily operations of the clinic, including scheduling, staffing, and patient flow
- Implemented and maintained quality assurance protocols to ensure compliance with regulatory standards
- Developed and managed clinic budget, including monitoring expenses and identifying cost-saving opportunities
- Supervised and trained clinic staff, providing guidance and support to ensure optimal performance
- Collaborated with healthcare providers and leadership to improve patient care and service delivery.
Clinic Operations Coordinator
WellMed at Ingram
03.2019 - 01.2020
- Managed daily operations of the clinic, including scheduling appointments, coordinating patient flow, and overseeing staff
- Implemented and enforced policies and procedures to ensure compliance with regulations and standards
- Developed and maintained relationships with vendors, suppliers, and other healthcare providers
- Performed financial tasks such as budgeting, billing, and revenue cycle management
- Analyzed data and generated reports to monitor clinic performance and identify areas for improvement.
Clinic Operations Coordinator
WellMed at Northern Hills
08.2016 - 03.2019
- Managed daily clinic operations and ensured smooth workflow
- Developed and implemented efficient scheduling processes for staff and patients
- Collaborated with healthcare providers to optimize patient care delivery
- Tracked and maintained clinic inventory and supplies
- Ensured compliance with regulatory standards and guidelines.
Clinic Operations Supervisor
WellMed at Oakwell Farms
10.2013 - 06.2015
- Managed day-to-day operations of a clinic, including staff scheduling, patient flow, and inventory management
- Implemented process improvements to enhance efficiency and quality of care provided to patients
- Supervised and trained clinic staff to ensure compliance with policies, procedures, and regulatory requirements
- Developed and maintained relationships with vendors, suppliers, and other healthcare providers to support clinic operations
- Analyzed clinic performance metrics and implemented strategies to achieve operational goals and objectives.
Clinic Operations Supervisor
WellMed at Bulverde
12.2011 - 10.2013
- Managed daily operations of clinic, including scheduling, staff supervision, and patient flow
- Implemented and enforced clinic policies and procedures to ensure compliance with regulations
- Developed and maintained relationships with vendors, suppliers, and other external stakeholders
- Conducted performance evaluations and provided feedback to staff to improve efficiency and productivity
- Collaborated with healthcare providers to optimize patient care delivery and outcomes.
Clinic Operations Supervisor
WellMed at Schertz
12.2011 - 10.2013
- Managed daily operations of clinic, including scheduling, staff assignments, and patient flow
- Implemented and monitored clinic policies and procedures to ensure compliance with regulatory requirements
- Supervised and trained clinic staff to ensure high quality patient care and customer service
- Developed and maintained relationships with vendors, suppliers, and other healthcare providers
- Analyzed clinic performance metrics and implemented strategies to improve efficiency and productivity.
Team Leader/Referral Coordinator
WellMed Medical Group
07.2005 - 12.2011
- Managed a team of referral coordinators to ensure timely and accurate processing of patient referrals
- Developed and implemented training programs to improve team performance and efficiency
- Collaborated with healthcare providers to streamline referral processes and improve patient outcomes
- Monitored referral metrics and generated reports to track team productivity and identify areas for improvement
- Ensured compliance with all relevant regulations and guidelines related to referral coordination.
Education
Associate Nursing Science -
Northeast Lakeview College
Universal City, TX05.2022
Skills
- BLS
- Customer Service
- Infection Control
- Payroll
- Patient Care
- Healthcare
- Oversight
- Data Entry
- Strategic Plan
- Team Training
- Excellent Time Management
- Collaboration
- Excellent Interpersonal
- Quality Control
- Patient Advocacy
- Performance monitoring
- Revenue management
- Utilization Management
- Clinical management
- Performance Metrics
- Process Improvement
Certification
Registered Medical Assistant, expires 2/1/2024
Timeline
Clinic Administrator
WellMed at Ingram
01.2020 - 10.2023
Clinic Operations Coordinator
WellMed at Ingram
03.2019 - 01.2020
Clinic Operations Coordinator
WellMed at Northern Hills
08.2016 - 03.2019
Clinic Operations Supervisor
WellMed at Oakwell Farms
10.2013 - 06.2015
Clinic Operations Supervisor
WellMed at Bulverde
12.2011 - 10.2013
Clinic Operations Supervisor
WellMed at Schertz
12.2011 - 10.2013
Team Leader/Referral Coordinator
WellMed Medical Group
07.2005 - 12.2011
Associate Nursing Science -
Northeast Lakeview College
Similar Profiles
Georgia AlburyGeorgia Albury
Patient Care Coordinator at Wellmed at Flamingo / Wellmed Medical ManagementPatient Care Coordinator at Wellmed at Flamingo / Wellmed Medical Management
SADEIKA N. DAWKINSSADEIKA N. DAWKINS
Junior Accountant at Ingram and Ingram Accounting ServicesJunior Accountant at Ingram and Ingram Accounting Services
Jayla LintonJayla Linton
Patient Care Coordinator at Wellmed Medical ManagementPatient Care Coordinator at Wellmed Medical Management
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks
Collin DoanCollin Doan
Sales Associate at Sams Club DistributionSales Associate at Sams Club Distribution