Julie Rivera
Summary
Detail-oriented professional with 23 years of customer service experience. Strong command of conflict resolution and negotiation combined with excellent reporting and research skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Workers' Compensation Claims Adjuster
Retail Business Services
02.2020 - 09.2023
- Investigated worker's comp claims for all NY and NJ Stop and Shop stores.
- Conducted day-to-day administrative tasks to maintain claims up to date along with mailing claimants information packets upon receipt of 1st injury report.
- Reviewed police reports, medical treatment records, to determine body part compensability.
- Reviewed new claims on a daily basis to determine current status of injury and to develop plan of action.
- Worked with attorneys on preparation of evidence, witness statements and other documentation in preparation for trial.
- Maintained contact with claimants and attorneys to determine treatment status.
- Denied claims that appeared questionable and fraudulent.
- Filed EDI's in a timely manner along correcting any errors to prevent future penalties.
Assistant Store Manager
Stop And Shop Supermarket
10.2011 - 02.2020
- Executed various store audits, along with the health dept and weights and measures dept. Passed audits with no infractions on a yearly basis.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business including P and L budgets.
- Managed customer service dept, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Scheduled weekly meetings for perishable and non perishable managers to discuss weekly sales, marketing plan o grams, gross profits and shrink.
- Supervised and participated in disciplinary meetings with union representatives and associates.
- Assisted in recruiting, hiring and training of team members.
Meat Department Manager
Shaw's Supermarket
12.2000 - 03.2011
- Increased department efficiency by implementing new inventory management systems and procedures.
- Reduced waste and shrinkage along with boosting sales through strategic merchandising of meat products.
- Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
- Developed strong relationships with vendors and new employees in order to communicate daily dept goals.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Created signs and tags to price items for normal inventory and special weekly promotions.
Education
Liberal Arts And Sciences
Massasoit Community College
Brockton, MA12.2026
Skills
- 3yrs of Claims Investigation
- Legal Knowledge
- Critical Thinking
- Stress Management
- Team Leadership
- Risk Management
- Coaching and Mentoring
- 23 yrs of Customer Service Experience
- Interpersonal Skills
- Computer Proficiency
- Time Management
- Active Listening with Attention to Detail
Accomplishments
Master Trainer of Massachusetts for Step Aerobics 2024
Languages
Spanish
Native or Bilingual
Certification
Certified Step Aerobics instructor in 2021
Meat Cutter Apprenticeship Program in 2006
Timeline
Workers' Compensation Claims Adjuster
Retail Business Services
02.2020 - 09.2023
Assistant Store Manager
Stop And Shop Supermarket
10.2011 - 02.2020
Meat Department Manager
Shaw's Supermarket
12.2000 - 03.2011
Liberal Arts And Sciences
Massasoit Community College