Julie Robinson
New Braunfels,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Private Estate House Manager
Bull Creek Management, LLC
2022.07 - 2024.08
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Oversaw budget to manage expenditures and control costs.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
- Established positive relationships with vendors and service providers, negotiating favorable terms when necessary.
- Strategically delegated responsibilities among staff according to individual strengths and abilities in order to maximize overall performance.
- Oversaw maintenance projects within the home, liaising with contractors to ensure timely completion within budget constraints.
- Improved household efficiency by implementing detailed schedules and routines for staff members.
- Coordinated travel arrangements for the family, ensuring seamless transitions between locations and accommodations.
- Recruited trained, and managed a team of domestic staff to provide high-quality service in all areas of the household.
- Ensured seamless operation of home maintenance tasks, coordinating with external contractors for timely repairs and upgrades.
- Enhanced family's cultural experiences, organizing private viewings and exclusive access to cultural events.
CERTIFIED PATIENT CARE TECHNICIAN
Ascension Seton
2021.10 - 2022.07
- Transferred, admitted and discharged patients, complying with principles of safe patient handling
- Maintained chart and filed paperwork, facilitating clerical functions
- Engaged in evidence-based best practices enhancing patient experience
- Interacted with food and nutrition services, maintaining adequate supply of patient nourishment
- Participated in multi-skilled activities, supporting patient-centered approach to achieving desired outcomes
- Cleaned and sanitized patient rooms and examination rooms
- Gathered information from nurses and physicians about patient condition and treatment plans
- Communicated with patients to determine need for assistance or social and emotional support
- Recorded height and weight of patients
- Kept patient information confidential to protect organization's value
- Assisted nurses and physicians in operation of medical equipment and provision of patient care
- Communicated with patients to ascertain feelings and needed for assistance and social and emotional support
- Established special connections with patients through empathy and relationship-building techniques
- Provided information, such as directions, visiting hours and patient status information to visitors and callers
- Positioned or held patients in position for surgical preparation
- Prepared donor breast milk for sterile mixing for patient diet
- Assisted Charge Nurse and all Management staff in supply management, scheduling of staff members, and ensuring the cleanliness of the unit.
GRIEVANCES COORDINATOR
Centene, Superior Health Services
2020.10 - 2021.10
- Scheduled and coordinated details of grievance hearings and other meetings
- Analyzed and resolved verbal and written claims and authorization appeals from providers and pursue resolution of formal grievances from members
- Gathered, analyzed and reported verbal and written member and provider complaints, grievances and appeals.
PATIENT RESOURCE SPECIALIST
American Cancer Society
2018.08 - 2020.04
- Explained policies, procedures and services to patients using medical and administrative knowledge
- Referred patients to appropriate health care services or resources
- Investigated and directed patient inquiries and complaints to appropriate medical staff members and followed up to ensure satisfactory resolution
- Maintained knowledge of community services and resources available to patients
- Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies
- Interviewed patients or representatives to identify problems relating to care
- Collected and reported data on topics, such as patient encounters and inter-institutional problems, made recommendations for change when appropriate
- Provided consultation and training to volunteers and staff on topics, such as guest relations, patients' rights and medical issues.
PROJECT ASSISTANT
American Cancer Society
2018.08 - 2020.04
- Requested and reviewed project updates to meet deadlines
- Conferred with project personnel to identify and resolve problems
- Scheduled and facilitated project meetings
- Produced and distributed project documents
- Monitored performance of project team members to provide performance feedback
- Improved operations by working with team members and customers to find workable solutions
- Earned reputation for good attendance and hard work.
PATIENT ACCESS TEAM LEAD: EMERGENCY SERVICES
Parallon: HCA Healthcare
2014.02 - 2018.07
- Entered appeal requests in appeals module
- Processed and finalized appeals and grievances within agreed-upon turnaround time
- Remained knowledgeable regarding company policies and procedures and current developments within operational departments
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Worked flexible hours; night, weekend, and holiday shifts
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Collaborated in development of reporting procedures
- Recognized by management for providing exceptional customer service.
Education
Bachelor of Science - Nursing
Galen School of Nursing
San Antonio, TX05.2026
COMPLETED COURSEWORK TOWARDS BACHELOR OF SCIENCE (B.S.) IN NURSING -
Concordia University
Austin, TX07.2022
HIGH SCHOOL DIPLOMA -
Stephen F. Austin High
Austin, TXSkills
- Computer proficiency
- Customer Service
- Team building
- Self-motivated professional
- Exceptional telephone etiquette
- Patient Relations
- Social Perceptiveness
- CPR/BLS
- Exceptional organization
- Staff Training
- Financial Management
- Clear Communication
References
References available upon request
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
Timeline
Private Estate House Manager
Bull Creek Management, LLC
2022.07 - 2024.08
CERTIFIED PATIENT CARE TECHNICIAN
Ascension Seton
2021.10 - 2022.07
GRIEVANCES COORDINATOR
Centene, Superior Health Services
2020.10 - 2021.10
PATIENT RESOURCE SPECIALIST
American Cancer Society
2018.08 - 2020.04
PROJECT ASSISTANT
American Cancer Society
2018.08 - 2020.04
PATIENT ACCESS TEAM LEAD: EMERGENCY SERVICES
Parallon: HCA Healthcare
2014.02 - 2018.07
Bachelor of Science - Nursing
Galen School of Nursing
COMPLETED COURSEWORK TOWARDS BACHELOR OF SCIENCE (B.S.) IN NURSING -
Concordia University
HIGH SCHOOL DIPLOMA -
Stephen F. Austin High
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
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