Julie Robinson
Winthrop Harbor,IL
Summary
Dedicated and dependable professional with a strong work ethic, known for consistently delivering results in dynamic and fast-paced settings. Demonstrated ability to quickly adapt and learn new concepts, allowing for seamless integration into any team or project. Thrives in challenging environments, leveraging a proactive approach to problem-solving and a commitment to excellence.
Overview
16
16
years of professional experience
Work History
Caregiver
Right At Home
04.2019 - 09.2019
- Delivered consistent personal care support, following established care plans.
- Fostered positive relationships with clients.
- Delivered patient care with compassion and professionalism.
Caregiver
Private Homehealth
10.2017 - 09.2019
- Delivered personalized care for various needs.
- Supported clients with daily activities and well-being.
Director of Life Enrichment and Reception
Allure of Zion
09.2019 - Current
- Directed Life Enrichment and Reception departments.
- Completed state-regulated paperwork for each resident in facility.
- Ensure smooth operation of reception area.
- Coordinated guest services and administrative tasks effectively.
- Regularly initiated communication with family members through calls.
- Handled diverse questions from customers.
- Collected and managed transactions.
- Ensured up-to-date documentation for all residents.
- Enhanced patient care services.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Evaluated employee performance objectively.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Cook
Lewis Clark Early Childhood Program
09.2013 - 10.2017
- Managed daily food preparation and kitchen operations.
- Ensured timely meal preparation and service.
- Streamlined procurement processes.
- Maintained accurate and timely state-mandated records.
Manager
Cloningers
10.2011 - 09.2013
- Managed bakery and deli department at local grocery store.
- Maintained high standards in food handling and presentation.
- Handled all required paperwork, ensuring accuracy in records.
- Led successful hiring initiatives within the department.
- Ensured high customer satisfaction.
Manager
Walmart
05.2009 - 10.2011
- Managed health and beauty department at Wal-Mart.
- Managed entire department's ordering process.
- Handled required paperwork efficiently.
- Maintained inventory levels efficiently.
- Spearheaded hiring processes within team.
- Managed service inquiries and resolved issues.
Education
High school or equivalent - General education
Waukegan High School
Waukegan, IL06.2007
Skills
- Home Health Services
- Patient Care Provider
- Residential Support Services
- Direct Patient Care
Additional Information
I am a hardworker, very reliable, fast learner. I excel in a fast pace environment.
Timeline
Director of Life Enrichment and Reception
Allure of Zion
09.2019 - Current
Caregiver
Right At Home
04.2019 - 09.2019
Caregiver
Private Homehealth
10.2017 - 09.2019
Cook
Lewis Clark Early Childhood Program
09.2013 - 10.2017
Manager
Cloningers
10.2011 - 09.2013
Manager
Walmart
05.2009 - 10.2011
High school or equivalent - General education
Waukegan High School