Julie Rodriguez
HealthCare Administration
Norman,OK
Summary
Highly skilled and enthusiastic professional with more than 18 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, revenue cycle management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
18
18
years of professional experience
Work History
Practice Administrator
WHC Norman
07.2023 - Current
- Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Boosted practice growth through development of marketing initiatives and community outreach efforts.
- Managed financial aspects of practice, including budgeting, billing, and insurance claims processing.
- Fostered positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Ensured compliance with industry regulations and best practices to maintain safe and efficient work environment.
- Increased staff productivity by providing training, guidance, and performance evaluations.
- Identified areas for cost reduction by conducting regular audits of operational expenses.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Developed customized reporting tools that allowed for better tracking of key metrics affecting overall practice performance.
- Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Boosted staff morale by offering constructive feedback and specific direction.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Consulted with healthcare professionals on business decisions.
- Supervised team of forty five office personnel
- Improved New Growth from 39% - 68% within 6 months
Practice Manager
Tarrant Neurology Consultants
01.2019 - 01.2023
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Reduced employee turnover by implementing competitive compensation packages and creating a supportive work atmosphere.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Addressed and remedied all patient or team member issues.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Boosted staff morale by offering constructive feedback and specific direction.
- Improved practice revenue through effective financial management and strategic cost reductions.
Senior Billing Manager
OUHSC
10.2006 - 10.2017
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
- Conducted performance reviews and implemented improvement plans.
- Worked with customers to develop payment plans and bring accounts current.
- Optimized resource allocation within the department by analyzing workload trends and adjusting staffing levels accordingly.
- Increased efficiency in billing processes by implementing new software and automating routine tasks.
- Created transparent work environment that fostered open communication between team members, promoting collaboration and problem-solving skills development.
- Provided ongoing professional development opportunities for staff members through workshops, seminars, and mentoring programs.
- Developed comprehensive training materials for new hires to quickly acclimate them to company procedures and software systems.
- Conducted periodic reviews of existing processes to identify areas of potential cost savings or efficiency improvements.
- Assisted sales team in developing pricing strategies based on thorough understanding of billing guidelines and market conditions.
- Served as liaison between finance departments during mergers or acquisitions, integrating billing functions seamlessly into newly formed organizations.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Supported financial director with special projects and additional job duties.
Education
MBA- HCADM - Health Care Administration
S.N.U.
Bethany, OK01.2013
Bachelor - HRM - Human Resource Management
S.N.U.
Bethany01.2004
Skills
- HIPAA Compliance
- Operations Management
- Patient Relations
- Performance Improvement
- Revenue Cycle Management
- Medical Billing
- Electronic Health Records
- Strategic business planning
- Policy and procedure development
- Workflow Management
- Performance Metrics
- Budget Oversight
- Referral management
- Quality Control
Languages
Spanish
Native or Bilingual
Timeline
Practice Administrator
WHC Norman
07.2023 - Current
Practice Manager
Tarrant Neurology Consultants
01.2019 - 01.2023
Senior Billing Manager
OUHSC
10.2006 - 10.2017
MBA- HCADM - Health Care Administration
S.N.U.
Bachelor - HRM - Human Resource Management
S.N.U.
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