Summary
Overview
Work History
Education
Skills
Military Veteran
Timeline
Generic

Luis Rodriguez

Fremont,OH

Summary

Talented Vice President with excellent employee development, customer service and analytics skills coupled with more than 28 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives.

Overview

33
33
years of professional experience

Work History

Sr. Operations Supervisor

Penske Fleet
09.2021 - Current

VP of Operations

Cimarron Express
12.2007 - Current
  • Resolved issues and recommended actions based on production and compliance reports.
  • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
  • Identified and solved issues with production, workforce and material sourcing to drive business objectives.
  • Identified opportunities to improve business process flows and overall departmental productivity.
  • Established performance goals for department and provided methods for reaching milestones.
  • Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
  • Increased company growth through collaboration with sales and marketing departments.

Operations Manager

Cimarron Express
03.2001 - Current
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Responsible for the comprehensive training and auditing of the operations staff.
  • Acts as the primary point of contact, on-site, for the client agency.
  • Write and maintain technical documents, including but not limited to: ISO operations manual/Industrial Standard Organizational Procedure, training programs.
  • Lead direct, and manage fleet operations staff. To include training and evaluating performance, providing compensation recommendations, and coaching and counseling toward continuous improvement.
  • Managed staff of 14 dispatchers in the department which were responsible for approximately 250 drivers.

Dispatcher

Cimarron Express
05.1992 - Current
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Documented all changes in computer tracking system.
  • Directed all dispatching, routing and tracking of 250 fleet vehicles.
  • Delivered truck loads to customer locations within specific timeframes.

Education

High School Diploma -

Fremont Ross High School
Fremont, OH
06.1985

Skills

  • Policy and procedure development
  • Relationship building and retention
  • Targeted marketing
  • Performance metrics analysis
  • Staff training/development
  • Coaching and mentoring
  • Effective leader
  • Employee reviews

Military Veteran

Army active duty from 11/1987-6/1991, served in Desert Storm

Timeline

Sr. Operations Supervisor

Penske Fleet
09.2021 - Current

VP of Operations

Cimarron Express
12.2007 - Current

Operations Manager

Cimarron Express
03.2001 - Current

Dispatcher

Cimarron Express
05.1992 - Current

High School Diploma -

Fremont Ross High School

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