Julie Rosas
Bakersfield,CA
Summary
Certified Hairstylist with extensive customer service background. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cosmetologist
Self Employed
12.2019 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Answered phone calls and emails to schedule client appointments.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Maintained client treatment records and designed long-term care programs for return customers.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Senior Stylist
JCPenney Salon
02.2018 - 12.2020
- Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered at the salon.
- Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
- Demonstrated expertise in a wide range of hair types and textures, catering to diverse clientele with varying needs.
- Maintained a clean work area adhering to strict hygiene standards while upholding the salon''s reputation for professionalism.
- Developed long-lasting relationships with clients, leading to a steady stream of referrals and increased business opportunities.
- Provided exceptional customer service by attentively addressing concerns or complaints and ensuring complete satisfaction.
- Assisted in marketing initiatives to promote salon services, attracting new clientele through social media campaigns and event participation.
Education
Associate of Arts - Cosmetology
Milan Institute of Cosmetology
Bakersfield, CAAssociate of Arts - Business Administration
San Joaquin Valley College
Bakersfield, CAHigh School Diploma -
Bakersfield High School
Bakersfield, CASkills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
Certification
- Professional Beauty Association Membership (PBA) - Professional Beauty Association.
- Texture Specialist Certification – Curly Hair Artistry or similar organizations specializing in textured hair training.
- Cosmetology License - California Board of Cosmetology.
- Infection Control and Sterilization Certificate – Barbicide® or similar organizations.
- California Driver's License
- Keratin Complex- Smooth specialist
- Great Length Extention specialist
Languages
Spanish
Professional Working
Timeline
Cosmetologist
Self Employed
12.2019 - Current
Senior Stylist
JCPenney Salon
02.2018 - 12.2020
Associate of Arts - Cosmetology
Milan Institute of Cosmetology
Associate of Arts - Business Administration
San Joaquin Valley College
High School Diploma -
Bakersfield High School
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