Julie Rosello
Jerome,ID
Summary
To gain meaningful employment where I can use my skills to serve my company and fellow employees, broaden my current experience, and earn a wage that will financially help my own family.
Overview
18
18
years of professional experience
Work History
Telesales Representative
Everise
Jerome, ID
07.2019 - Current
- Provided product information and answered any related queries.
- Answered incoming calls from customers, provided customer service and sales support.
- Utilized active listening skills to ensure complete understanding of customer requests.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance. Proficient with advanced computer and calling systems, and multiscreens.
- Licensed to sale all Medicare products.
- Discussed all plan options and enrolled eligible Medicare recipients and retirees into appropriate plan that fit their needs.
- Comfortable in a fast paced selling environment.
- Developed and maintained a strong understanding of product features and benefits to effectively communicate with potential customers
- Built rapport with customers through active listening, empathy, and personalized communication
- Provided accurate product information and pricing details to customers in a clear and concise manner.
Dispatcher
Snake River Yellow Cab
Twin Falls, USA
01.2016 - 01.2018
- Fielded multiple calls
- Strong Customer Relations
- Dispatched all incoming calls equally to the cab drivers
- Collected all paperwork and turned it in at the end of all night shifts
Accounts Payable Clerk
Rob Green Buick/GMC and Nissan/Hyundai
Twin Falls, USA
01.2013 - 01.2016
- Closed all Purchase Orders and posted invoices to proper accounts
- Processed all statements and cut checks to all vendors
- Answered a multi-line phone and transferred calls to appropriate lines
- Ordered office supplies for all departments
- Filed documents regularly
- Prepared 1099 forms during tax season
- Prepared W-9's, ST-104's, and any credit applications
- Ran a cash till and prepared daily deposits
- Applied incoming payments to customer accounts as needed
- Submitted warranty paperwork and processed the payments when received
- Made sure all schedules were pulled regularly and corrected any problems if needed
- Also doubled as a full time receptionist when needed
Customer Service Representative
C3 Connect
Twin Falls, USA
01.2010 - 01.2012
- Licensed to sell health insurance in 43 states
- Knowledgeable in Medicare and PDP's
- Enrolled eligible Medicare recipients over the phone in a Part D plan
- Trained on outbound calls to update customers information
Receptionist/Bookkeeper/PT Administrator
Kenworth Sales Company
Jerome, USA
01.2007 - 01.2010
- Answered a multi-line phone and distributed calls to proper departments
- Took messages
- Posted payments daily
- Made bank deposits
- Ran a sales register
- Customer service
- Opened and closed purchase orders
- Created Credit and Debit memos when needed
- Mailed out invoices
- Picked up mail, opened it, and distributed to correct departments
- Filed all invoices and made copies for proper documents
- Added trucks to inventory when needed
- Sales paperwork such as 502's, st104's, and invoicing
- Took minutes for safety meetings
- Collected debts when needed
- Minor human resource skills such as keeping track of days off for each employee and vacation hours
Education
Business/Administration -
College of Southern Idaho
01.2013
General Education Degree -
College of Southern Idaho
01.2005
Skills
- Goal oriented
- Objection handling
- Customer service
- Adaptability and dependability
- Attention to detail
- Reliable and punctual
- Data entry
- Document processing
- Collecting information
- Verbal and written communication
- Multi-line phone proficiency
- Medical terminology
- Independent worker
- Multitasking and organization
References
- Crisa Cisco, Supply Chain Analyst Agropur, 208-329-9445
- Gretchen Thomson 208-420-0924
- Susan Henderson-Fife 208-539-5958
Volunteer Experience
- Paint Magic in Filer and Downtown Twin Falls, 2011
- Cleaning up the Old Hospital, 2011
Timeline
Telesales Representative
Everise
07.2019 - Current
Dispatcher
Snake River Yellow Cab
01.2016 - 01.2018
Accounts Payable Clerk
Rob Green Buick/GMC and Nissan/Hyundai
01.2013 - 01.2016
Customer Service Representative
C3 Connect
01.2010 - 01.2012
Receptionist/Bookkeeper/PT Administrator
Kenworth Sales Company
01.2007 - 01.2010
Business/Administration -
College of Southern Idaho
General Education Degree -
College of Southern Idaho