Summary
Work History
Education
Skills
Timeline
Generic

Julie Ross

Depere,WI

Summary

Proven to enhance customer retention and department efficiency, I bring a unique blend of adaptability and data entry expertise. My background includes improving customer comfort and fostering trust through excellent communication, underscoring my commitment to quality care and operational excellence. Hardworking and passionate with strong organizational skills. Ready to help team achieve company goals.

Work History

Laboratory Phlebotomist 3

St. Vincent's Hospital
  • Demonstrated flexibility in adapting to varying patient needs, including accommodating special requests or working with individuals who have severe needle anxiety or unique medical conditions.
  • Provided excellent customer service with effective communication skills when interacting with patients, families, and hospital staff.
  • Enhanced laboratory efficiency by accurately labeling and organizing specimens for timely processing.
  • Improved patient comfort by utilizing a gentle, empathetic approach during blood draw procedures.

Medical Assistant

Kohler Co.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.

Special Patient Services

The Blood Center of WI
  • Increased patient retention rates by providing exceptional customer service and addressing concerns promptly.
  • Implemented policies and procedures to ensure compliance with healthcare regulations, maintaining a safe environment for patients and staff.

Education

Technical Diploma - Phlebotomy

Lakeshore Technical College
Cleveland, WI

Technical Diploma - Emergency Medical Technician

Lakeshore Technical College
Cleveland, WI

Associate of Applied Science - Healthcare Administration

Rasmussen University
Green Bay, WI
12.2021

Skills

  • Data Entry
  • Reliability
  • Excellent Communication
  • Adaptability and Flexibility
  • Decision-Making

Timeline

Laboratory Phlebotomist 3

St. Vincent's Hospital

Medical Assistant

Kohler Co.

Special Patient Services

The Blood Center of WI

Technical Diploma - Phlebotomy

Lakeshore Technical College

Technical Diploma - Emergency Medical Technician

Lakeshore Technical College

Associate of Applied Science - Healthcare Administration

Rasmussen University
Julie Ross