Summary
Overview
Work History
Education
Skills
Timeline
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Julie Ross

Lyman,SC

Summary

Result-driven professional prepared for high-level account management. Known for securing and managing key national accounts while driving continuous growth. Valued for collaborative approach and adaptability in dynamic environments. Skilled in strategic planning, relationship building, and problem-solving.

Overview

16
16
years of professional experience

Work History

CS National Account Manager

Hubbell/ Current Lighting
01.2017 - 06.2023
  • Managed and coached new hires on best practices and proper protocols; upgraded training materials and sales collateral, narrowing process gaps.
  • Strengthened relationships with key clients by maintaining consistent communication and providing tailored solutions for clients needs.
  • Facilitated cross-functional teamwork to streamline project delivery, enhancing client satisfaction and ensuring timely product launches.
  • Enhanced client retention rates by proactively addressing issues and offering exceptional customer service.
  • Implemented cohesive project management strategy throughout national and corporate structures.
  • Operated within budgetary constraints, participated in forecasts and reconciled operating budget.
  • Developed creative pricing structures that appealed to clients while maximizing profit margins for the company.

Inside Sales Representative

Hubbell Lighting
01.2016 - 01.2017
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by 25% building strong relationships with clients and providing insightful product recommendations.
  • Elevated customer satisfaction through proactive service, resolving concerns swiftly, and delivering customized solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.

Southeast Regional Customer Service Supervisor

Hubbell Lighting
03.2007 - 01.2017
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Developed open order reports for employee use in customer interactions, facilitating improved communication between parties.


Education

Coastal Carolina University
Conway, SC

Adrian College
Adrian, MI

Skills

  • Problem Solver
  • Team leadership
  • Process improvement
  • Negotiation
  • Time management
  • Verbal and written communication
  • Detail-oriented
  • Relationship building
  • Sales strategy
  • SAP expertise
  • Microsoft Office proficiency

Timeline

CS National Account Manager

Hubbell/ Current Lighting
01.2017 - 06.2023

Inside Sales Representative

Hubbell Lighting
01.2016 - 01.2017

Southeast Regional Customer Service Supervisor

Hubbell Lighting
03.2007 - 01.2017

Coastal Carolina University

Adrian College

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Julie Ross