Summary
Overview
Work History
Education
Skills
References
Timeline
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Julie Ross

Lyman,SC

Summary

I’m a results-driven professional prepared for high-level account management. Known for managing key national accounts like Amazon, Lowes, and Old Dominion while driving continuous growth. I believe in a collaborative approach and I’m able to adjust to new processes and change in client situations. I’m skilled in strategic thinking and planning, relationship building, and excellent problem-solver.

Overview

16
16
years of professional experience

Work History

CS NATIONAL ACCOUNT MANAGER

Hubbell/ Current Lighting
Greenville, SC
01.2017 - 06.2023
  • Managed and coached new hires on best practices and proper procedures, upgraded training materials and sales practices and narrow process gaps.
  • Strengthening relationships with key clients by maintaining consistent communication and providing tailored solutions for clients’ needs.
  • Facilitated cross-functional teamwork to streamline project delivery, enhance client satisfaction and ensure timely product delivery, gained client retention by proactively addressing issues and offering exceptional customer service.
  • Implemented project management strategy throughout national accounts which then lead to be implemented corporate wide.
  • Developed creative pricing that appealed to clients while maximizing profit margins for the company.
  • Operated within budget requirements, and forecasted project requirements.

INSIDE SALES REPRESENTATIVE

Hubbell Lighting
Greenville, SC
01.2016 - 01.2017
  • Hired to develop Inside Sales Position for National Accounts
  • Answered customers' questions regarding products, prices, and availability.
  • Crossed drawings to our product offering.
  • Increased sales revenue by 25% building strong relationships with clients and providing insightful product recommendations by crossing drawings to our product offering.
  • Achieving customer satisfaction through proactive service, resolving concerns swiftly, and delivering customized solutions.
  • Trained our clients in how to access our system and how to use the applications to best fit our product offering to the project. And distribute information on up-to-date product offering.
  • Developed and created specialized pricing per project.
  • Customized price book for high volume customers to maximize sales potential.
  • Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless follow-up.

SOUTHEAST CUSTOMER SERVICE SUPERVISOR

Hubbell Lighting
Greenville, SC
03.2007 - 01.2017
  • Coached employees through day-to-day work and complex problems.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Developed open order reports for employee use in customer interactions, facilitating improved communication between parties.

Education

Coastal Carolina University
Conway, SC

Adrian College
Adrian, MI

Skills

  • Problem Solver
  • Process improvement
  • Time management
  • Detail-oriented
  • Project management
  • Verbal and written communication
  • Relationship building
  • SAP
  • Microsoft Office
  • Excel
  • Smartsheet
  • PowerPoint
  • Salesforce

References

Available upon request

Timeline

CS NATIONAL ACCOUNT MANAGER

Hubbell/ Current Lighting
01.2017 - 06.2023

INSIDE SALES REPRESENTATIVE

Hubbell Lighting
01.2016 - 01.2017

SOUTHEAST CUSTOMER SERVICE SUPERVISOR

Hubbell Lighting
03.2007 - 01.2017

Coastal Carolina University

Adrian College

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Julie Ross