Julie Ross
Conway,AR
Summary
Dynamic professional with extensive experience at Affordable Dentures & Implants, excelling in patient scheduling and insurance verification. Recognized for exceptional customer service and effective communication, fostering high patient satisfaction. Proven ability to collaborate with diverse teams and maintain meticulous attention to detail in fast-paced environments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
FDA/DA
Affordable Dentures & Implants
Conway, Arkansas
06.2006 - Current
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Entered data into company database with high accuracy and attention to detail.
- Managed patient scheduling and maintained organized appointment records.
- Educated patients on oral hygiene practices and post-treatment care.
- Greeted visitors and directed them to appropriate departments.
- Managed multi-line phone system and routed calls effectively.
- Scheduled appointments and maintained calendar for office staff.
- Handled incoming mail and distributed it to relevant personnel.
- Assisted dentists during procedures to ensure patient comfort and safety.
- Sterilized dental instruments and prepared treatment areas for procedures.
- Greeted patients warmly and managed front desk operations efficiently.
- Verified patient insurance information and handled billing inquiries.
- Assisted with patient check-in and check-out processes smoothly.
Education
Registered Dental Assistant
SEARCY
GED -
Searcy Adult Education
Searcy, ARSkills
- Patient scheduling
- Electronic health records
- Dental instrument sterilization
- Insurance verification
- Front desk operations
- Customer service
- Problem solving
- Effective communication
- Time management
- Critical thinking
- Organizational skills
- Attention to detail
- Team collaboration
- Interpersonal skills
- Conflict resolution
A little bit about me
Hello my name is Julie Michele Ross, I am 46 years old I have worked for Dr. Richardson DDS for 20 great years. I started assisting him with patients, setting them up for surgeries and impressions and 20 years later I am now at the front desk checking patients in, making, charts, checking and filing insurance as well as many other numerous duties.
Timeline
FDA/DA
Affordable Dentures & Implants
06.2006 - Current
Registered Dental Assistant
SEARCY
GED -
Searcy Adult Education
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