Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Royston

Shoals,IN

Summary

Dynamic medical professional with extensive experience at Daviess Community Hospital, excelling in front desk operations and patient care. Proven ability to streamline appointment scheduling, enhance patient satisfaction, and maintain HIPAA compliance. Skilled in electronic medical records and delivering compassionate service, ensuring a welcoming environment for patients and families.

Overview

17
17
years of professional experience

Work History

Medical Receptionist

Daviess Community Hospital, DMMC Clinic
11.2017 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.

Certified Nursing Assistant

Daviess Community Hospital
08.2016 - 11.2017
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

CNA

Washington Nursing Center
10.2015 - 04.2016
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.

Title 1 Aide

Shoals Community Schools
08.2008 - 10.2015
  • Facilitated small group activities designed to reinforce concepts taught during whole class instruction.
  • Provided assistance during school events such as parent-teacher conferences, open houses, and field trips.
  • Contributed to the preparation of instructional materials, including creating visual aids and organizing resources for use during lessons.
  • Implemented behavior management strategies to maintain an orderly and respectful learning environment.
  • Assisted teachers in managing classrooms, ensuring a focused and productive learning environment for all students.
  • Oversaw class of students in absence of instructor.

Education

High School Diploma -

Shoals Community School
Shoals, IN
05-1985

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient registration
  • Microsoft office
  • HIPAA compliance
  • Insurance verification
  • Payment collection
  • Electronic medical records
  • EMR / EHR
  • Proficient in Allscrpts & Verdigm

Timeline

Medical Receptionist

Daviess Community Hospital, DMMC Clinic
11.2017 - Current

Certified Nursing Assistant

Daviess Community Hospital
08.2016 - 11.2017

CNA

Washington Nursing Center
10.2015 - 04.2016

Title 1 Aide

Shoals Community Schools
08.2008 - 10.2015

High School Diploma -

Shoals Community School
Julie Royston