Julie Rueca
Harrison
Summary
Experienced Supervisor with a demonstrated history of working in the health care & home care industry for over 20 years. Skilled in Nonprofit Organizations, Sales, Event Management, Team Building, and Public Speaking.
Overview
25
25
years of professional experience
Work History
HHA Supervisor
VNS Health
10.2021 - Current
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable aides for open positions.
- Maintain compliance of aides with corporate policies and discipline when appropriate.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Monitor attendance, ensuring clients receive care in a timely manner.
Case Supervisor
Attentive Home Care
02.2004 - 05.2022
- Managed sensitive situations with professionalism and empathy, fostering trust and rapport with clients during challenging periods.
- Contributed to a higher success rate of case closures through diligent management and thorough documentation.
- Promoted a positive work environment by providing mentorship to junior staff members regarding case management best practices.
- Coordinated diverse temporary staffing assignments, ensuring seamless onboarding and integration processes for new hires.
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Worked to build relationships with customers and built potential for additional sales.
- Marketed offerings and services to community.
- Provided exceptional customer service to both clients and candidates throughout the entire placement process by maintaining timely communication channels at all stages of engagement.
- Performed sourcing, interviewing, negotiations and hiring.
- Recruited and hired employees
- Established strong rapport with colleges, universities, and trade schools to facilitate mutually beneficial partnerships that promoted talent acquisition initiatives within targeted demographics.
- Conducted comprehensive candidate interviews to assess skills, qualifications, and cultural fit for each role, leading to higher employee retention rates.
Waitress
Misato Japanese Restaurant
01.2000 - 01.2002
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Training all new employees
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Vocational Nursing & Medical Assistant -
Maric College
Vista, California01.2003
Skills
- Empathetic
- Problem-solving abilities
- Public speaking
- Self motivation
- Team player
- Hard Working
- Multitasking
- Leader
Accomplishments
Professional Excellence
Timeline
HHA Supervisor
VNS Health
10.2021 - Current
Case Supervisor
Attentive Home Care
02.2004 - 05.2022
Waitress
Misato Japanese Restaurant
01.2000 - 01.2002
Vocational Nursing & Medical Assistant -
Maric College