Julie Ruggiero
Columbia,MO
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
23
23
years of professional experience
Work History
Store Manager
Hy-Vee
Columbia, Missouri
07.2022 - Current
- Oversee daily operations, delegate tasks, manage shift changes, and conduct keyholder duties to open and close the business.
- Schedule staff to assign employee shifts to meet departmental and business needs.
- Coordinate with vendors, and oversee inventory receiving, stocking, pricing, and returns.
- ● Plan floor layouts, displays, guiding resets, and directional sales signage placement.
- Direct team members on issues impacting store appearance and professionalism.
- Train staff, and provide feedback to improve performance and customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
Manager of General Merchandise
Hy-Vee
Columbia, Missouri
01.2012 - 07.2022
- Designed floor and shelving layouts, and product displays, to maximize sales and influence customer purchasing habits.
- Assessed purchasing needs, and reviewed in-store sales and inventory levels.
- Maintained inventory stock and shrinkage records, with quarterly product audits.
- Consulted with management and advertising teams to plan promotions.
Manager of Store Operations
Hy-Vee
Columbia, Missouri
03.2008 - 01.2012
- Monitored store performance and identified areas for improvement, developing strategies to increase sales, profits, customer service, and employee morale.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Reviewed reports from management teams regarding daily sales activity and addressed any discrepancies immediately.
- Maintained accurate records of inventory levels and purchasing activities in order to maximize stock control.
- Monitored employee performance and identified performance gaps for corrective action.
- Trained and mentored associates to teach daily tasks and procedures.
Manager of Pershiables
Hy-Vee
Columbia, Missouri
09.2005 - 03.2008
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed business performance data and forecasted business results for upper management.
- Performed daily maintenance tasks such as cleaning work areas, equipment, and utensils.
- Maintained records related to sales for store management.
- Arranged and stocked department displays.
- Collaborated with team members on special projects or assignments as needed.
Assistant Manager
Hy-Vee
Columbia, Missouri
06.2004 - 09.2005
- Established processes for monitoring customer satisfaction levels.
- Delegated work to staff, setting priorities and goals.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assigned work and monitored performance of project personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
Pharmacy Tech
Hy-Vee
Columbia, Missouri
08.2001 - 06.2004
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
Education
Associate of Science - Management
University of Missouri
Columbia, MO05-2000
Skills
- Promotional planning
- Personnel development
- Hourly shift management
- Operational budgeting
- Store operations oversight
- Store displays
- Sales strategies
- Store merchandising
- Inventory forecasting
- Retail sales techniques
- Retail merchandise quality standards
- Payroll management
Timeline
Store Manager
Hy-Vee
07.2022 - Current
Manager of General Merchandise
Hy-Vee
01.2012 - 07.2022
Manager of Store Operations
Hy-Vee
03.2008 - 01.2012
Manager of Pershiables
Hy-Vee
09.2005 - 03.2008
Assistant Manager
Hy-Vee
06.2004 - 09.2005
Pharmacy Tech
Hy-Vee
08.2001 - 06.2004
Associate of Science - Management
University of Missouri
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