Open To Work
Julie Rule
Coventry,CT
Summary
Dedicated Service Manager with proven success in enhancing customer satisfaction. Skilled in scheduling, inventory management, and compliance adherence.
Overview
2026
2026
years of professional experience
Work History
Service Manager
Drewnowski Pools and Spas
Agawam, Massachusetts
2017 - Current
- Managed scheduling and dispatch of service technicians to ensure timely service delivery.
- Resolved customer inquiries and complaints promptly, enhancing satisfaction ratings.
- Reviewed inventory levels and ordered supplies to maintain adequate stock.
- Prioritized and delegated daily tasks to achieve project goals efficiently.
- Implemented credit policies to evaluate customer creditworthiness and minimize risks.
- Analyzed aging reports to identify overdue accounts and initiate collection efforts.
- Generated monthly statements for clients outlining current balances due.
Store Manager/Assistant Service Manager
Juliano's Pools
Vernon, CT
2013 - 2017
- Managed daily operations and staffing for pool supply retail environment.
- Trained team members on customer service best practices to enhance service quality.
- Implemented marketing strategies that boosted seasonal product visibility and sales.
- Ensured compliance with health and safety regulations throughout store operations.
- Developed relationships with suppliers to optimize product selection and availability.
- Coordinated store layouts, improving customer shopping experience and accessibility.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Created weekly work schedules for personnel to ensure efficient operations.
Service Manager
Sabrina Pools
Coventry, Connecticut
2007 - 2013
- Managed daily operations of pool service and maintenance teams to ensure efficiency.
- Maintained comprehensive customer communication records and account notes in database.
- Exceeded customer expectations through effective conflict resolution and timely communications.
- Reduced wait times while enhancing guest interactions to boost customer engagement.
- Created efficient schedules tailored to service crew abilities, minimizing fuel costs.
- Conducted courtesy calls to customers one day prior to scheduled appointments.
- Reviewed previous day's work orders and conducted follow-ups for quality assurance.
- Processed billing for all completed work from the previous day.
Receptionist
Tax Preparer
Columbia, Connecticut
2003 - 2003
- Provided professional client greetings and managed incoming phone calls effectively.
- Assisted clients with tax preparation forms, ensuring accurate documentation.
- Organized filing systems for client records, maintaining confidentiality of sensitive information.
- Coordinated communication between tax preparers and clients to enhance service efficiency.
Training Instructor
Sunrise
Hartford, Connecticut
2002 - 2002
- Supported clients in daily living activities and personal care tasks.
- Collaborated with healthcare professionals to develop comprehensive care plans.
- Provided emotional support and companionship to improve client well-being.
- Facilitated communication between clients and families regarding care needs.
- Organized recreational activities to encourage physical and mental engagement.
- Maintained accurate records of client care and health status updates.
- Held current CPR and first aid certification.
- Held State of Connecticut medication certification.
Office Manager
Sabrina Pools
Coventry, Connecticut
1998 - 2000
- Streamlined daily office operations to enhance workflow efficiency.
- Coordinated schedules and meetings for staff and clients, optimizing time management.
- Oversaw inventory and procurement of office supplies to maintain adequate stock levels.
- Implemented organized filing systems to improve document retrieval and record-keeping.
- Trained new employees on established office procedures and policies for smooth onboarding.
- Managed communication channels by answering calls, responding to emails, routing mail, and coordinating courier services.
- Ensured compliance with employment laws to uphold best practices in staffing.
Secretary
CT Air National Guard
East Granby, Connecticut
1989 - 1992
- Ensured compliance with regulations by maintaining confidentiality of sensitive information.
- Managed incoming phone calls, addressing inquiries and transferring calls efficiently.
- Scheduled daily routine for base commander to optimize time management.
- Held top-secret security clearance, enabling access to classified materials.
Education
High School Diploma -
Lyman Memorial High School
Lebanon, CT01-1989
Skills
- Scheduling and document management
- Customer service excellence
- Report generation and compliance
- Inventory oversight
- Proficiency in Excel and Word
- RB Controls expertise
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$75000/yr - $150000/yrTimeline
Service Manager
Drewnowski Pools and Spas
2017 - Current
Store Manager/Assistant Service Manager
Juliano's Pools
2013 - 2017
Service Manager
Sabrina Pools
2007 - 2013
Receptionist
Tax Preparer
2003 - 2003
Training Instructor
Sunrise
2002 - 2002
Office Manager
Sabrina Pools
1998 - 2000
Secretary
CT Air National Guard
1989 - 1992
High School Diploma -
Lyman Memorial High School