Julie Rumpf
Vernon Hills,IL
Summary
Optometric Technician with 2 1/2 years of experience delivering high level of customer service and patient centered care. Assumes active role in patient visits by taking patient vitals and documenting medical history. Assists optometrist with additional testing and contact lenses sales and ordering to support vision needs for patients of all ages.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Optical Technician
Visionworks
03.2021 - 08.2023
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Collaborated with optometry staff to reach individual and team goals.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.
- Identified issues during preliminary exam and addressed concerns with physician.
Assistant Manager
Shoe Dept. Encore
02.2019 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Retail Keyholder
Walgreens
03.2015 - 03.2019
- Opened and closed store at proper times for reliable services.
- Assisted store cashiers during peak sales times.
- Rearranged racks and shelving based on seasonal planograms.
- Balanced cash registers at end of shift and filled out necessary reports.
Education
No Degree - Business Administration
Oakton Community College
Des Plaines, ILSkills
- Effective Working Relationships
- Customer Service
- Continuous Quality Improvement (CQI)
- Insurance Processing
- Clerical Support
- Medical Histories and Vital Statistics
- Patient Flow
- Insurance Eligibility
- Preliminary Testing
- Complex Problem-Solving
- Electronic Health Records Systems
- Customer Inquiries
- Patient Care Technician (PCT)
- Patient Engagement
- Eye Examination
- Visual Field Tests
- Clinical Documentation
- Medical History Collection
- Patient Testing
- Administrative Duties
- Examination Scheduling
Certification
- Certified Clinical Specialist, Visionworks
Timeline
Optical Technician
Visionworks
03.2021 - 08.2023
Assistant Manager
Shoe Dept. Encore
02.2019 - 02.2021
Retail Keyholder
Walgreens
03.2015 - 03.2019
No Degree - Business Administration
Oakton Community College
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