Julie Russell
Zeeland,MI
Summary
Over the years, my positions have allowed me to focus my skills on providing excellent customer service, to people of all ages. I love being a positive presence to assist people. If they leave with a smile, I have done my job!
Overview
33
33
years of professional experience
Work History
Customer Service Associate
Kohl's
09.2023 - Current
- Greet customers with a smile as they enter the store.
- Assist them with returns and purchases.
- Field phone calls received and send them to the appropriate person who can assist the customer based on the need.
- Perform basic register tasks such as making change, providing change to POCs on registers, and counting down registers at close.
- Prepare merchandise for return to warehouse.
- Reticket items that require a price or a price change.
- Zone areas to ensure the floor is clean, organized and inviting for customers.
Youth Services Librarian
Howard Miller Public Library
07.1997 - Current
- Greet patrons as they walk in while at the Circulation Desk where I also check patrons out, check patrons' items in and issue library cards.
- Welcome young patrons and their caregivers to the library while stationed at the Youth Services Desk, also assist them in finding the items they are looking for.
- Monitor library activity on the second floor while stationed at the Reference Desk, also providing Reader's Advisory to patrons as needed, as well as provide assistance on the Public Access Computers helping patrons with their computer needs.
- Curate and maintain the Juvenile book collection for HMPL including picture books, Junior Fiction books, Tween books, and Young Adult books, as well as Juvenile Non Fiction books.
- Plan and lead Preschool Storytime each week centered around a theme including stories, songs, activities and crafts.
- Assist the Programming Specialist with various youth programs throughout the year
- Perform quality assurance check on all youth print items going into circulation, making sure they are input and processed correctly.
Fourth Grade Teacher
Burr Oak School
08.1995 - 06.1997
- Planned lessons according to district standards to cover requirements and prepare for standardized tests.
- Established open communication and positive relationships with students, parents, colleagues, and administrative staff.
- Provided a warm, supportive environment for developing academic, social, and emotional growth.
- Assessed student progress by administering tests and evaluating results.
Administrative Assistant for Education Department
Trinity Christian College
08.1991 - 06.1995
- Managed filing system, entered data and completed other clerical tasks.
- Answered the phone and relayed messages, assisted person on the other end of the call with whatever I could and found the answer when I couldn't.
- Assisted the professors with whatever they needed: typing up notes, formatting exams, making copies, transcribed their evaluations into written documents.
Education
Bachelor of Arts - Elementary Education
Trinity Christian College
Palos Heights, IL05.1995
Skills
- Problem Resolution
- Teamwork and Collaboration
- Making people feel welcome
- Proofreading
- Calm and Professional Under Pressure
Timeline
Customer Service Associate
Kohl's
09.2023 - Current
Youth Services Librarian
Howard Miller Public Library
07.1997 - Current
Fourth Grade Teacher
Burr Oak School
08.1995 - 06.1997
Administrative Assistant for Education Department
Trinity Christian College
08.1991 - 06.1995
Bachelor of Arts - Elementary Education
Trinity Christian College