Julie Russo
Corona,CA
Summary
Strategic Director of Community Management with more than 20+ years of proven leadership management expertise. Focused on developing and fostering builder clients relationships, growth, and retention. Specialized in operational strategy, team development, financial oversight, and performance optimization. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving. Highly-motivated with a desire to take on new challenges in this role as Branch Vice President.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Community Management
Professional Community Management
Riverside , CA
09.2023 - Current
- Develop and implement comprehensive strategies to improve operational processes and organizational efficiency.
- Provide leadership management, insight, and mentoring to newly hired employees, managers, assistant managers, general managers, and virtual assistants.
- Empowering managers through professional development to build a high-performing team.
- Managed budgeting, forecasting, and financial planning processes for the organization's clients.
- Developed policies and procedures to ensure compliance with new project development corporate standards.
- Coordinated resources across departments to maximize productivity levels.
- Created detailed plans outlining timelines, goals, budgets, staffing needs, and other requirements for regional implementation.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Monitored market conditions and competitor activities to inform business decisions.
- Cultivated strong relationships with clients by responding promptly to inquiries and providing resolution.
Regional Director
Prime Association Services
Ontario, CA
09.2022 - 09.2023
- Supervision of Community Managers, Assistant Managers, and Administrative Assistants.
- Conducted performance evaluations, attended board meetings, and ensured client satisfaction.
- Developed and implemented regional strategies to increase market share and profitability.
- Managed, Master Planned, New Development Communities by fostering builder relationships.
- Oversaw the Inland Empire and Los Angeles Region Management Operations.
Regional Manager/New Development Manager
the Management Trust
Corona, CA
10.2017 - 09.2022
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Identified new business opportunities through market research and industry trends.
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
- Hired talented, trainable team members, and drove new business strategies to grow revenues.
- Minimized turnover through effective training and employee engagement programs.
- Maximized branch revenue by optimizing daily operations.
- Worked with direct reports to develop and implement action plans, improving operating results.
Recruitment Sergeant /Crisis Hostage Negotiator/Instructor
State of Arizona
Phoenix, AZ
06.2008 - 07.2016
- Oversaw over 1000 employees, conducted evaluations, and managed human resources and talent acquisition.
- Ensured compliance with departmental policies, regulations and procedures.
- Supervised subordinate officers in their daily duties.
- Reviewed incident reports and other documentation submitted by subordinates.
- Participated in regular meetings with senior management to discuss operational needs and objectives.
- Prepared written evaluations of subordinate officers' performance on a periodic basis.
- Conducted investigations into criminal activities, including interviewing witnesses and suspects, gathering evidence and preparing reports.
- Prepared detailed reports of investigations, outlining all facts uncovered during the course of an investigation.
- Attended court proceedings as needed to provide testimony regarding investigations conducted under my supervision.
- Provided coaching and mentoring to staff on an ongoing basis to improve job performance.
- Organized workshops for existing staff members in order to enhance their skill sets related to job roles.
- Maintained records of all training materials used within the organization.
- Collaborated with department heads to determine specific training needs based on identified gaps in knowledge or skillset.
Education
Bachelor of Science (B.S.) - Business Administration Leadership Management
University of Phoenix
Phoenix, AZSkills
- Bilingual-Spanish
- Leadership Management
- Organizational Planning
- New Development
- Conflict Resolution
- Educator and Mentor
- Business Development
- Business Forecasting
- Client Relationships
- Customer Satisfaction
- Performance Reporting
- Meetings and Presentations
- Talent Acquisition
- Staff Development
- Strategic Planning
- Budget Management
Certification
- CCAM-ND
Timeline
Director of Community Management
Professional Community Management
09.2023 - Current
Regional Director
Prime Association Services
09.2022 - 09.2023
Regional Manager/New Development Manager
the Management Trust
10.2017 - 09.2022
Recruitment Sergeant /Crisis Hostage Negotiator/Instructor
State of Arizona
06.2008 - 07.2016
Bachelor of Science (B.S.) - Business Administration Leadership Management
University of Phoenix