Julie Sabatis
Houlton,ME
Summary
Proactive and empathetic professional with a background in direct support and customer service at Community Living Association and Circle K. Excelled in behavior redirection and client support, enhancing client wellness and customer loyalty. Certified in first aid and safety CPR, adept at managing high-stress situations and resolving conflicts effectively.
Overview
3
3
years of professional experience
Work History
Direct Support Professional
Community Living Association
11.2023 - Current
- Assisted clients to maintain , safe, and well-organized home environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Customer Service Representative
Circle K
05.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - General
Southern Aroostook Community School
Dyer Brook, Maine06.1989
Skills
- Time management
- First aid and safety CPR certified
- Behavior redirection
- Client support
Timeline
Direct Support Professional
Community Living Association
11.2023 - Current
Customer Service Representative
Circle K
05.2022 - 11.2023
High School Diploma - General
Southern Aroostook Community School
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