Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Julie Sagaille Taylor

Conroe,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

17
17
years of professional experience

Work History

Activities Coordinator

Enderson Homecare
04.2004 - 02.2008
  • Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
  • Coordinated with other entertainment venues to create joint promotional events.
  • Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
  • Managed over 80 residents
  • Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.

Receiving Clerk

Lowes
04.2007 - 05.2009
  • Regularly reviewed invoices and double-checked orders.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
  • Utilized forklift to transport pallets of goods to and from warehouse.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Partnered with representatives from different carriers to arrange materials shipments.
  • Handled day-to-day shipping and receiving, overseeing more than 400 packages per day.

Customer Service Administrative Assistant

Lowes
09.2009 - 04.2021
  • Managed filing system, entered data and completed other clerical tasks.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Managed work schedules
  • Managed loss prevention logs and inputted information in system
  • Resolved customer complaints and maintained clean and tidy checkout area
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Processed customer orders and accurately handled payment transactions
  • Utilized POS system to handle customer cash and credit card transactions
  • Conducted inventory counts by adding each item in stock and documenting in computer system
  • Processed Customer refunds and repairs

Pro Contractor Assoc

Lowes
04.2021 - 08.2021
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
  • Analyzed building plans and prepared bids to deliver timely, cost-effective project completion
  • Reviewed contractor invoices, approving payments on acceptable work
  • Resolved conflicts between contractors, suppliers and subcontractors to eliminate workflow disruptions
  • Helped with door and window installations services

Education

Bachelor of Science - Social Work

Shippensburg University of Pennsylvania
Shippensburg, PA
05.2010

Skills

  • Data Entry
  • Active Listening
  • Patience
  • Empathy
  • Communication
  • Adaptability
  • Tenacity
  • Multitasking
  • Self Starter

Languages

Creole French
Native or Bilingual
Spanish
Limited Working

Timeline

Pro Contractor Assoc

Lowes
04.2021 - 08.2021

Customer Service Administrative Assistant

Lowes
09.2009 - 04.2021

Receiving Clerk

Lowes
04.2007 - 05.2009

Activities Coordinator

Enderson Homecare
04.2004 - 02.2008

Bachelor of Science - Social Work

Shippensburg University of Pennsylvania

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Julie Sagaille Taylor