Julie Salesman
Crown Point,IN
Summary
Adaptable professional with over 30 years of experience and a proven knowledge of customer service, operations management, and data entry. Willingness to take on added responsibilities to meet team goals. Capable and passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in all job establishments.
Overview
22
22
years of professional experience
Work History
Server
KM Concessions
08.2023 - Current
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bartender
Eagle Glen Golf Club
04.2023 - 06.2023
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Assisted with inventorying beverage stock and bar supplies.
Front Desk Receptionist/Nurse Assistant
Whitley County Consolidated School Corporation
01.2022 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Provided clerical support to company employees by copying, faxing and filing documents.
Office Administrative Assistant
PROTECH PEST CONTROL
05.2015 - 11.2019
- Answer telephones, direct calls, and take messages
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Complete work schedules, manage calendars, and arrange appointments
- Complete and mail bills, contracts, policies, invoices, or checks
- Train other staff members to perform work activities, such as using computer applications
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Bartender/Server
The Locker Room Sports Bar
12.2014 - 05.2015
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Salon Coordinator/Manager
ERNST & COMPANY
09.2012 - 11.2015
- Operate cash registers to receive payments from patrons
- Schedule client appointments
- Listen to and resolve customer complaints regarding services, products, or personnel
- Monitor sales staff performance to ensure that goals are met
- Plan and prepare work schedules, and assign employees to specific duties
- Prepare sales and inventory reports for management and budget departments
- Examine merchandise to ensure correct pricing and display, and that it functions as advertised
- Inventory stock and reorder when inventories drop to specified levels.
Salon Owner and Hair Designer
SIMPLY HAIR SALON
08.2002 - 06.2012
- Update and maintain customer information records, such as beauty services provided
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service
- Apply customer/guest feedback to service improvement efforts
- Requisition necessary supplies, equipment, or services
- Recruit and hire staff members
- Participate in continuing education to stay abreast of industry trends and developments
- Direct marketing, advertising, or other customer recruitment efforts.
Skills
- Problem Solving
- Data Entry and 10-Key
- Flexible and Adaptable
- Self-Motivated
- Security Awareness
- Greet Guests
- Organization Skills
- Office Administration
- Exceptional Customer Service
- Cleanliness Standards
- Attention to Detail
- Multitasking Abilities
- Sales Techniques
- Daily specials memorization
Additional Information
- Credentials and Licenses
- Virginia Pesticide License Technician
- Cosmetology License
- Indiana Tobacco and Liquor License
- CPR Trained
Timeline
Server
KM Concessions
08.2023 - Current
Bartender
Eagle Glen Golf Club
04.2023 - 06.2023
Front Desk Receptionist/Nurse Assistant
Whitley County Consolidated School Corporation
01.2022 - 06.2023
Office Administrative Assistant
PROTECH PEST CONTROL
05.2015 - 11.2019
Bartender/Server
The Locker Room Sports Bar
12.2014 - 05.2015
Salon Coordinator/Manager
ERNST & COMPANY
09.2012 - 11.2015
Salon Owner and Hair Designer
SIMPLY HAIR SALON
08.2002 - 06.2012