Julie Salvas-Landon
Westover,Maryland
Summary
Seeking full time opportunity where my experience can be utilized to improve customer and employee satisfaction. Qualifications Offering broad experience working in diverse business environments that demand strong organizational, technical and interpersonal skills. Possess a strong work ethic and unwavering commitment to customer service excellence. Confident; interact well with cross-functional department personnel and vendors exercising a high degree of professionalism, discretion and problem resolution capabilities. Detail-oriented and resourceful with a proven ability to complete independent and team projects on time and in accordance with company goals and client needs. Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Hardworking Advocate working diligently on behalf of others to obtain necessary assistance. Skilled in coordinating files and resources to meet routine and complex needs. Effective under pressure and in stressful situations. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
26
26
years of professional experience
1
1
Certification
Work History
CASA Volunteer Supervisor
Life Crisis Center
07.2023 - Current
- Enhanced child welfare by providing consistent advocacy and support to assigned cases.
- Advocated for the best interests of children during permanency planning discussions, contributing to stable placements.
- Addressed children''s needs by conducting thorough assessments and making appropriate recommendations.
- Facilitated the resolution of conflicts between parties involved in cases, fostering a collaborative approach toward best outcomes for children.
- Collaborated with multidisciplinary team members for the best interests of children in need.
- Contributed to positive case outcomes through diligent monitoring and documentation of case progress.
- Provided emotional support to children throughout their involvement in the court process, offering consistency and stability during challenging times.
- Upheld high standards of professionalism as a volunteer advocate, representing CASA in a positive and responsible manner.
- Prepared detailed written reports, documenting all relevant case information for review by judges and other stakeholders.
- Ensured timely completion of court-ordered actions by diligently following up with involved parties.
- Adapted to changing case dynamics, demonstrating flexibility and resilience in the pursuit of children''s best interests.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Facilitated outreach activities to build community awareness.
Community Outreach Liaison
Life Crisis Center
02.2022 - 07.2023
- Provide resources for the public about services we provide and re-enforce referral sources
- Interact with the community and present at Outreach events in the three lower shore counties
- Speak at events to raise awareness and also at fundraisers
- Create and promote services for a targeted population
- Make sure supplies are ordered and properly organized
- Perform community outreach trainings as assigned
- Maintain quarterly reporting for grants.
- Coordinated volunteer recruitment efforts, increasing the number of active participants in various community projects.
- Provided support to individuals seeking assistance, connecting them with appropriate services and resources within the community.
- Strengthened relationships with local organizations through regular communication and collaborative initiatives.
- Maintained detailed records of outreach activities, providing valuable data for future planning and performance evaluations.
- Increased public awareness of available resources by developing and distributing informative materials.
Family Victim Advocate
Life Crisis Center
11.2018 - 06.2021
- Responsible for creating an inclusive environment and behaving in a way that ensures that clients and employees feel embraced, respected and valued, engaged and connected to the community, and safe from abuse and harassment
- Adherence to all federal and state regulations regarding client services, specifically avoiding inappropriate conduct and strictly maintaining client confidentiality
- Maintain a high level of professional and ethical conduct towards clients, staff and the community
- Maintain and promote a philosophy of customer service consistent with the goals of the Child Advocacy Center
- Be sensitive to client service issues and flexible enough to respond to the needs of individual clients
- Responsible for providing assistance and advocacy to children and families experiencing child sexual abuse, child physical abuse, domestic violence, sexual assault and stalking
- Responsible for conducting an assessment or initial screening of prospective clients, evaluating their needs and level of risk and matching these to the appropriate services
- Responsible for making referrals for services, as needed, to various agencies
- Responsible for maintaining client document files following state and federal regulations, grant requirements, Child Advocacy Center policies and current professional standards
- Responsible for working closely with the States Attorney Office on cases that the victim needed to testify against the criminally charged perpetrator
- Strong ability to work individually and in a team setting.
- Advocated for victims'' rights during court proceedings, ensuring that their voices were heard throughout the legal process.
- Served as a liaison between crime victims and relevant legal professionals, ensuring clear communication and understanding of the victim''s needs throughout the process.
- Accompanied clients to court to clarify processes and procedures.
- Supported victims, family members and witnesses through law enforcement, healthcare and social services.
- Collaborated with multidisciplinary teams, ensuring comprehensive support for crime victims throughout the legal process.
- Assisted law enforcement in investigations, conducting interviews with victims and witnesses for accurate case documentation.
- Attended interagency meetings and networked to create community partnerships.
- Provided crisis intervention and stabilization during emergencies, offering immediate support to affected individuals and families.
Business Owner
Kidz Korner Day Care
09.2008 - 01.2015
- Maintained all proper licensing in the State of Maryland
- Maintained a full day care with Maintained an educational curriculum and teaching schedule for the various age ranges
- Maintained all finances with the day care and prepared all tax documents needed for families.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Human Service Associate II
Department of Social Services
01.2000 - 05.2005
- Provided services for at risk families through the Family Preservation program
- Interviewed clients to compile information on social, educational, criminal, institutional, or drug history
- Provided information and refer individuals to public or private agencies for assistance
- Submitted reports and review reports or problems with superior
- Served as State's Witness at judges' and State's Attorney request for investigations and court cases.
Administrative & Fiscal Clerk
Health Department
01.1998 - 01.2000
- Computed, recorded, and proofread data and other information while preparing records and reports
- Supervised the maintenance and use of the State's fleet of vehicles
- Maintained and inventoried office supply stock and machinery
- Researched and corrected patient accounts and balances
- Performed ongoing computerized inventory analysis for department
- Accessed financial information to answer general questions and those related to specific accounts.
Education
Bachelor of Arts -
Salisbury University
Salisbury, MD12.2015
Associate of Arts -
Wor-Wic Community College
Salisbury, MD05.2006
Skills
- Windows Operating System
- Microsoft Word
- Microsoft Excel
- Internet Explorer
- Childcare
- Clients
- Budgeting
- Financial
- Funds
- Inventory
- Meetings
- Money
- Office
- Payroll
- Phone
- Family guidance
- Family counseling
- Community advocate
- Family applications
- Patient and family advocacy
- Family relations
Collaboration and Teamwork
Courtroom Etiquette
Self-awareness
Legal knowledge
Assertiveness
Building Trust
Legal Research
Certification
- Victim Advocacy Training- National Children's Advocacy Center, Huntsville Alabama.
- Bullying in the Workplace-State of Maryland Employees.
- Lower Shore Inter Collaborative Resource Fair- Salisbury University
- Sexual Assault Response Team
- Bringing In The Bystander
Timeline
CASA Volunteer Supervisor
Life Crisis Center
07.2023 - Current
Community Outreach Liaison
Life Crisis Center
02.2022 - 07.2023
Family Victim Advocate
Life Crisis Center
11.2018 - 06.2021
Business Owner
Kidz Korner Day Care
09.2008 - 01.2015
Human Service Associate II
Department of Social Services
01.2000 - 05.2005
Administrative & Fiscal Clerk
Health Department
01.1998 - 01.2000
Bachelor of Arts -
Salisbury University
Associate of Arts -
Wor-Wic Community College
- Victim Advocacy Training- National Children's Advocacy Center, Huntsville Alabama.
- Bullying in the Workplace-State of Maryland Employees.
- Lower Shore Inter Collaborative Resource Fair- Salisbury University
- Sexual Assault Response Team
- Bringing In The Bystander
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