Julie Sanborn
Springfield,MA
Summary
Animal welfare professional with comprehensive experience in managing and resolving animal-related incidents and enforcing local regulations. Proven track record of collaborating with law enforcement and community members to ensure animal safety and compliance. Recognized for reliability, adaptability, and effective teamwork in dynamic environments.
Knowledgeable Animal Control Officer with solid background in animal welfare and public safety. Successfully managed animal control operations, resolving various animal-related issues and ensuring community compliance with regulations. Demonstrated effective conflict resolution and communication skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Animal Control Officer
City of Springfield
12.2024 - Current
- Collaborated with local law enforcement agencies to enforce animal control ordinances and handle dangerous or aggressive animals.
- Handled emergency situations calmly and effectively, employing appropriate restraint techniques for various species while prioritizing public safety.
- Conducted thorough investigations into cases of suspected animal cruelty or neglect, gathering evidence to support legal action when necessary.
- Developed strong working relationships with veterinarians, rescue organizations, and other stakeholders within the community for improved collaboration on shared goals.
- Facilitated positive outcomes in difficult situations by using conflict resolution skills when interacting with agitated or uncooperative individuals during field operations.
- Decreased the number of repeat offenses by providing guidance to pet owners on proper care and legal requirements.
911 Dispatcher
City Of Springfield
03.2023 - 11.2024
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Animal Control Officer
City Of Springfield
07.2016 - 02.2023
- Maintained a safe environment for animals in the shelter by performing daily health checks, feeding, and cleaning duties.
- Ensured proper handling of deceased animals for transport to designated disposal facilities while adhering to established protocols.
- Enhanced public safety by responding to and investigating reports of animal abuse, neglect, and nuisance complaints.
- Investigated and gathered information regarding animal-related complaints.
- Managed accurate record-keeping systems for all impounded animals, ensuring timely updates and smooth communication with other departments.
- Unloaded and impounded animals received from animal control and public.
- Maximized efficiency in operations by maintaining up-to-date knowledge of state and local regulations related to animal control practices.
- Administered vaccinations, microchipping services, and basic medical care for animals under the shelter''s supervision, promoting overall wellbeing.
Emergency Veterinary Technician
Maine Veterinary Referral Center
07.2009 - 06.2016
- Maintained inventory control within the emergency department by ordering supplies as needed while adhering to budget constraints.
- Provided compassionate care to patients, ensuring they were comfortable during treatments and procedures.
- Developed trusting relationships with clients through empathetic communication and support during difficult decisions regarding their pets'' health statuses.
- Ensured proper handling of laboratory specimens for accurate results while minimizing contamination risks.
- Adapted effectively to fast-paced working environments requiring critical thinking and problem-solving skills in high-pressure situations.
- Supported veterinarians in conducting emergency surgeries on various species with precision and accuracy.
- Enhanced clinic efficiency with thorough documentation of patient histories, treatments, and progress.
- Administered medications as prescribed by veterinarians for optimal patient recovery rates.
- Streamlined workflow processes to optimize efficiency within the emergency department.
- Prepared surgical suites, ensuring proper sterilization of equipment and adherence to aseptic techniques.
- Improved patient outcomes by providing timely and accurate emergency care to critically ill animals.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Performed fecal examinations, urinalysis and bloodwork.
Emergency Medical Technician
American Medical Response, AMR
11.2007 - 06.2009
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Managed challenging situations involving behavioral health crises with calm professionalism and appropriate interventions.
- Conducted thorough documentation of patient encounters, maintaining accuracy in reporting and record keeping.
- Improved patient outcomes by providing timely and accurate assessments in emergency situations.
- Expedited patient transport, ensuring safe and efficient transfer to the appropriate medical facility.
- Delivered life-saving interventions for critically ill patients with advanced airway management techniques.
- Maintained up-to-date knowledge of emergency medical procedures, staying current on industry best practices.
Veterinary Practice Manager
MSPCA
01.1999 - 06.2009
- Implemented efficient data management systems to enhance record accuracy and accessibility for client and pet information.
- Oversaw inventory control processes, ensuring optimal stock levels of medical supplies and pet care products.
- Developed marketing strategies to promote clinic services, resulting in increased community awareness and client engagement.
- Managed financial oversight, including budgeting and expense tracking, to ensure profitability and financial health of the practice.
- Trained team members on best practices in client relations, fostering a culture of exceptional service delivery.
- Developed and implemented staff training programs to enhance skills and knowledge in veterinary management.
- Established and maintained relationships with local veterinarians and specialists to enhance referral services.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
- Fostered a positive workplace environment by resolving conflicts professionally among team members as well as addressing concerns promptly.
- Managed financial operations, ensuring budget adherence and maximizing practice profitability.
- Managed payroll processing, benefit administration, and HR-related tasks to ensure compliance with state regulations while maintaining employee satisfaction levels.
Education
No Degree - Biology
Bridgewater State University
Bridgewater, MA05-1983
Certification
- ACO - Certified Animal Control Officer
- Licensed Veterinary Technician
- Licensed Advanced Emergency Technician National Level
- Certified 911 Emergency Dispatcher
Timeline
Animal Control Officer
City of Springfield
12.2024 - Current
911 Dispatcher
City Of Springfield
03.2023 - 11.2024
Animal Control Officer
City Of Springfield
07.2016 - 02.2023
Emergency Veterinary Technician
Maine Veterinary Referral Center
07.2009 - 06.2016
Emergency Medical Technician
American Medical Response, AMR
11.2007 - 06.2009
Veterinary Practice Manager
MSPCA
01.1999 - 06.2009
No Degree - Biology
Bridgewater State University