Julie Sandall
Office Manager
Roscoe,IL
Summary
Resourceful Office Manager with more than 19 years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Office Manager
University Club of Rockford
Rockford, IL
06.2003 - Current
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office budget to handle inventory, postage and vendor services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Interpreted and communicated work procedures and company policies to staff.
- Recruited and trained new employees to meet job requirements.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Maintained filing system for records, correspondence and other documents.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed office inventory and placed new supply orders.
- Coded and entered daily invoices with in-house accounting software.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Developed and implemented office policies and procedures.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Used judgment and initiative in handling confidential matters and requests.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Processed payroll accurately ensuring all employees were paid on time.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Modified existing software systems to enhance performance and add new features.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Achieved cost-savings by developing functional solutions to problems.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Harlem High School
Machesney Park, IL06-1987
Skills
- Team Supervision
- Workforce Management
- Employee Supervision
- Contract Administration
Certification
- Notary
Timeline
Office Manager
University Club of Rockford
06.2003 - Current
High School Diploma -
Harlem High School