Julie Sandeman
Business Owner
Creston,IA
Summary
Results-driven owner with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 25 years of experience. Highly effective and comfortable working with people at all levels in organization. Veteran owner with top-level skills in customer service. Likeable personality and customer-focused background coupled with expertise in management. Ready to tackle new challenges and build success with exciting organization. Reliable employee seeking customer care position. Offering excellent communication and good judgment.
Overview
27
27
years of professional experience
Work History
Owner-The Grooming Shoppe
Self
Creston, IA
03.1997 - 08.2022
- Managed day-to-day business operations.
- Maintained up-to-date administrative records to monitor operational conditions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Created and monitored promotional approaches to increase sales and profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Customer Service Contract Enforcer
Acosta Marketing
Des Moines , Iowa
05.1995 - 02.1997
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Creston High School
Creston, IAIntro To Computers And Advanced Computer Classes
Southwestern Community College
Creston, IASkills
Contract Management
Timeline
Owner-The Grooming Shoppe
Self
03.1997 - 08.2022
Customer Service Contract Enforcer
Acosta Marketing
05.1995 - 02.1997
High School Diploma -
Creston High School
Intro To Computers And Advanced Computer Classes
Southwestern Community College
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