Julie Sanderson
Kinston,NC
Summary
Driven Retail Store Manager with a proven track record at Dollar General Store, adept in Inventory Management and fostering Team Building. Excelled in boosting sales through strategic marketing and merchandising, enhancing customer satisfaction, and leading teams to exceed sales goals. Skilled in optimizing store operations and employee performance, achieving significant improvements in efficiency and productivity.
Overview
20
20
years of professional experience
Work History
Shipping and Receiving Coordinator
Lions Industry For the Blind
05.2023 - Current
- Monitored supply levels for packaging materials and coordinated replenishment orders as needed, avoiding delays in the shipping process.
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
- Transported materials and items from receiving or production areas to storage or to other designated areas using conveyors, dollies and other motorized or manual transportation equipment.
- Resolved customer inquiries regarding order status or discrepancies in a timely manner, maintaining high satisfaction rates.
- Conducted regular inventory audits to verify stock levels and identify discrepancies, ensuring accurate recordkeeping.
- Utilized advanced tracking software to monitor shipment progress from origin to destination accurately, keeping customers informed throughout the process.
- Ensured compliance with all relevant regulations regarding hazardous materials handling, maintaining a safe working environment for the team.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Developed custom packing solutions for unique or delicate items, preventing damage during transit and increasing customer satisfaction rates.
- Streamlined shipping processes by implementing efficient organizational systems, reducing order processing time.
- Established strong relationships with key carrier representatives, ensuring priority handling and timely resolution of any shipping issues.
- Supported shipment of goods produced and received goods and supplies for direct use or application towards production or storage of goods designated for consumer marketing.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Monitored and tracked shipments to determine timely delivery and minimize delays.
- Reviewed paperwork to determine priorities and set schedules.
- Generated end-of-day reports covering shipments, productivity, and financial totals.
Retail Store Manager
Goodwill Store
02.2019 - 02.2023
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Managed store organization, maintenance, and purchasing functions.
- Created employee schedules to align coverage with forecasted demands.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Mentored team members to enhance professional development and accountability in workplace.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
Retail Store Manager
Dollar General Store
12.2004 - 08.2017
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Managed store organization, maintenance, and purchasing functions.
- Submitted orders for new inventory.
- Created employee schedules to align coverage with forecasted demands.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Mentored team members to enhance professional development and accountability in workplace.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Business Management
06.1989
Skills
- Warehouse Operations
- Shipment Verification
- Freight scheduling
- Shipping procedures
- Receiving Processes
- Labeling Accuracy
- Load Planning
- Inventory Management
- Equipment operations
- Invoice Processing
- Reporting abilities
- Schedule Management
- Schedule Planning
- Documentation expertise
- International shipping
- Documentation skills
- Documentation abilities
- Shipping and receiving
- Email and Phone Communication
- Decision-Making
- Forklift Operation
- Team Management
- Attention to Detail
- Positive Attitude
- Critical Thinking
- Employee performance evaluation
- Supply Inventory Management
- Staff Management
- Managing laborers
- Order picking and processing
- Personnel Management
- Warehouse Operations
- Laborer Oversight
- Daily Receipts Documentation
- Policy and Procedure Enforcement
- Workflow Coordination
- Safety Procedures
- Production Planning
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Loading and unloading
- Reliability
- Excellent Communication
- Computer Skills
- Hazard Identification
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Material Handling and Moving
- Relationship Building
- Team building
- Task Prioritization
- Self Motivation
- Forklift Operations
- Goal Setting
- Interpersonal Skills
Timeline
Shipping and Receiving Coordinator - Lions Industry For the Blind
05.2023 - Current
Retail Store Manager - Goodwill Store
02.2019 - 02.2023
Retail Store Manager - Dollar General Store
12.2004 - 08.2017
North Lenoir High School - , Business Management
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