Julie Sandoval
Escondido,CA
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Overview
16
16
years of professional experience
Work History
Instacart Shopper
Self Employed Services
05.2020 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Loaded and unloaded orders at customer's homes or locations.
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
- Consulted with customers on food selections and custom order requests.
- Balanced multiple priorities effectively in fast-paced environments without compromising quality or timeliness of service.
- Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
- Fostered strong connections with repeat customers by remembering preferences, offering personalized recommendations, and exceeding expectations for service.
Assistant bakery Manager
Ralphs Supermarket Company.
03.2015 - 04.2019
- Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Responsible for observing and adjusting the temperature of the oven during baking process
- Able to observe sufficient precautions of safety
- Very good communication skills
- Able to operate bakery equipment and to maintain the required production
- Able to bake in large scale with the knowledge of modern bakery equipments
- Able to work under high temperature
- Assisted in the development of new bakery items, resulting in expanded product offerings and increased sales.
- Inspected, checked, and monitored baking products and supplies to guarantee freshness.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive outcomes.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
Customer Service
J.C Penney INC.
08.2009 - 04.2014
- Increased Customer retention
- Accurately and efficiently operated the registers and maintained all cash and media at the registers
- Met and exceeded daily sales goals for the company
- Proficiently completed all assigned tasks ahead of schedule
- Maintained outstanding standards
- Completed additional tasks as assigned by managers
- Ensured that each customer received outstanding service
- Promptly consoled any unpleasant customers
Education
Business Office Administration -
UEI College of San Marcos
San Marcos, CA12.2011
Skills
- Excellent communication skills
- Ability to work accurately
- Attention to detail
- Clear communication (written and verbal)
- Customer assistance
- Customer and company interest
- Bilingual (Spanish/English)
- Mobile app proficiency
- Customer service understanding
- Strong work ethic
- Open-mindedness
- Reliability
- Teamwork
- Customer service optimization
- Order accuracy
- Retail sales customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Instacart Shopper
Self Employed Services
05.2020 - Current
Assistant bakery Manager
Ralphs Supermarket Company.
03.2015 - 04.2019
Customer Service
J.C Penney INC.
08.2009 - 04.2014
Business Office Administration -
UEI College of San Marcos
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