Julie Schmid
Chattanooga,TN
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance, and customer enhancement. Driven by an unwavering dedication to integrity, continuous improvement, and a pursuit of excellence.
Overview
22
22
years of professional experience
Work History
Solutions Engagement Consultant
UNITED PARCEL SERVICE
01.2023 - Current
- Obtain detailed understanding and analysis of mid-large SMB customer processes and business objectives while capitalizing on supply chain value creation
- Collaborate cross-functionally to leverage industry knowledge and UPS expertise in supply chain management, technology, finance, and engineering to enhance customer’s businesses through value-added and fee-based solutions
- Successfully negotiate and implement mid and large-scale projects while providing ongoing communication and analysis of project return on investment.
Enterprise Account Manager
UNITED PARCEL SERVICE
09.2017 - 01.2023
- Collaborated with cross-functional teams to develop customized solutions, ensuring seamless integration of products and services
- Facilitated regular meetings with customers to review progress, address concerns and discuss future opportunities
- Implemented new technologies and facilitated training to all levels of management
- Reduced churn rates significantly by proactively addressing potential issues before they escalated into major problems for internal and external customers
- Achieved sales targets consistently by implementing effective account management strategies and providing exceptional customer experiences.
Account Manager & Senior Account Manager
UNITED PARCEL SERVICE
12.2010 - 09.2017
- Responsible for covering multiple territories and positions, including AE, SAE and ASM roles
- Identify, position, and expand business relationships to drive revenue growth through strategic, customer focused selling
- Produce revenue growth by identifying key decision makers, coordinating customer meetings, and developing comprehensive logistics solutions
- Collaborate with Operations, Marketing, Solutions, International and Technology partners to promote thorough adhesiveness through multiple products and services
- Conduct research and develop territory sales plans to target customers exceeding annual transportation spend of $500,000
- Utilize CRM to develop and record strategic growth and implementation plans.
Feeder Dispatch Supervisor
UNITED PARCEL SERVICE
04.2006 - 11.2010
- Managed compliance and reporting of OSHA, DOT, and EPA regulations for over 100 employees
- As well as equipment integrity, maintenance, and legal liability reporting for over 700 units
- Analyze and report on load forecasts, volume projections and ensure adequate staffing and productivity performance
- Collaborate with upper management to plan peak season, operating plans, and special sort activities
- Monitor results of tests, provide training, and maintain record compliance with applicable regulatory agencies
- Manage communication with dozens of facilities, customers, and customer management teams
- Continuous review of equipment integrity, maintenance, and adherence to legal documentation requirements.
Logistics Operations Supervisor
UNITED PARCEL SERVICE
04.2002 - 03.2006
- Provide quality employee training including OSHA, DOT, FAA, and EPA compliance
- Implemented a modernized digital logistics interface and led training to over 300 employees
- Managed training and compliance of over 200 employees
- Consistently worked with other departments to support their operational goals
- Implemented operational strategies with my package handling team
- Executed training regimen in compliance with corporate standards
- Organized workload to better utilize employee strengths and balance weaknesses
- Participated in Regulatory Compliance Audits throughout the state of Tennessee
- Initiated coaching procedures with employees as required.
Education
Executive Education Program -
Emory University
Leadership & Negotiation -
Harvard Business School
01.2016
Bachelor’s Degree in Business Management and Human Resources -
University of Tennessee
05.2004
Skills
- Critical Thinking
- Problem Solving
- Customer Experience Enhancement
- Data Analytics
- Industry & Product Knowledge
- Diversity, Equity, and Inclusion
- Strategic Sales & Territory Planning
- Conflict Management & Resolution
- Contract Negotiation
- Salesforce
- Microsoft Office & Google Suite
- Workday
- Cross-Functional Collaboration
- Process & Supply Chain Optimization
- Strong Communication Skills
- Positive attitude
- Government Regulatory Compliance
- Loss Prevention
- Leadership & Development
- Operational & Financial Metrics
- Employee Recruitment & Retention
- Skilled multi-tasker
- DPS & SSN
- Project Management
Awards
- UPS Solutions International Ambassador
- UPS Enterprise GBS Improvement Committee
- UPS Women’s Leadership & Development Committee
- SSN & DPS Certified
- UPS Veterans BRG
- ACP Mentor for Veterans
- YMCA Board of Advisors & Volunteer
- Southeast German Shorthair Pointer Rescue Board of Advisors & Volunteer
- UPS Gold Medal World of Champions
- Co-Chair of Women in Operations BRG
- Chattooga’s Women 40 under 40
- UPS Mediation Team
- UPS Peak Readiness Team
- Ware2Go’s largest implementation 2019
- UPS Women’s BRG Growth Award
- 2 x Winner - Chattanooga Tennessee’s Christian Leadership Award
- Xtreme 360 Certification, Chattanooga Police Department
- Chattooga Women’s Leadership Institute
- UPS Motivating Safety Trainer of the Year
- National YMCA Christian Athlete of the Year
Timeline
Solutions Engagement Consultant
UNITED PARCEL SERVICE
01.2023 - Current
Enterprise Account Manager
UNITED PARCEL SERVICE
09.2017 - 01.2023
Account Manager & Senior Account Manager
UNITED PARCEL SERVICE
12.2010 - 09.2017
Feeder Dispatch Supervisor
UNITED PARCEL SERVICE
04.2006 - 11.2010
Logistics Operations Supervisor
UNITED PARCEL SERVICE
04.2002 - 03.2006
Executive Education Program -
Emory University
Leadership & Negotiation -
Harvard Business School
Bachelor’s Degree in Business Management and Human Resources -
University of Tennessee