Julie Schultz
Holley,NY
Summary
Professional with robust experience delivering exceptional customer support remotely. Known for strong technical acumen, effective problem-solving, and adaptability to evolving requirements. Proven track record in streamlining invoice workflows and maintaining compliance with company policies. Demonstrated proficiency in attention to detail and organizational skills. Identifies discrepancies and resolves errors in invoices with sharp eye for accuracy. Proficient in various software programs and Microsoft Excel.
Overview
11
11
years of professional experience
Work History
Human Resources Assistant
Payneless Solutions
05.2023 - Current
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Provided ongoing administrative support to the HR department by managing schedules, coordinating meetings, preparing documentation, and maintaining organized filing systems.
- Tracked various statistics and kept detailed records to support human resources department.
- Reviewed invoices for accuracy and completeness prior to issuing payments.
- Processed invoices and payments in line with company policies and procedures.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
Customer Service Support Representative
Cockrum Computer Services
08.2018 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Coordinated with cross-functional teams to resolve complex issues promptly, resulting in higher levels of customer satisfaction.
- Maintained up-to-date knowledge of industry trends, allowing for informed recommendations on products and services tailored to individual needs.
- Collaborated with team members to share best practices, ensuring a consistent approach to customer support across the organization.
- Contributed to increased sales revenue by identifying potential upsell opportunities during customer interactions.
Secretarial Assistant
Walker Bible Baptist Church
10.2013 - 01.2023
- Generated reports and typed letters in Word and prepared documents using several online PDF programs.
- Handled sensitive information with discretion, maintaining strict confidentiality at all times.
- Improved data accuracy by diligently maintaining databases and spreadsheets with up-to-date information.
- Assisted in preparing timely and accurate reports for management decision-making purposes.
- Maintained a well-organized filing system for easy document retrieval, improving overall productivity.
- Streamlined document preparation through the use of templates, resulting in consistent formatting across all materials.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Demonstrated strong multitasking abilities while prioritizing tasks according to deadlines and importance levels.
- Managed appointment scheduling for multiple staff members, ensuring smooth daily operations.
- Assisted with event planning tasks such as coordinating venues, catering services, and invitations for company functions.
- Coordinated travel arrangements and accommodations for executives, reducing costs and increasing satisfaction.
Podcast Coordinator
Cockrum Computer Services
10.2016 - Current
- Enhanced listener engagement by implementing social media strategies and audience interaction initiatives.
- Oversaw audio editing process, ensuring consistent sound quality across all episodes.
- Coordinated podcast production tasks, ensuring timely and high-quality episode releases.
- Collaborated with marketing team to develop promotional materials, boosting podcast visibility and reach.
- Worked with sponsors to negotiate advertisement placements, generating revenue for the podcast while maintaining its integrity.
- Streamlined podcast production processes, increasing efficiency and reducing overall costs.
- Maintained a consistent release schedule by efficiently managing deadlines and coordinating resources.
- Gathered feedback from listeners through surveys or direct communication channels, using insights to improve future episodes .
- Developed schedules for production, editing, and duplication for timely delivery.
Education
Graduate Certificate - Paralegal Studies
Muir Technical College
San Diego, CA06-1989
High School Diploma -
Bremerton High School
Bremerton, WA06-1985
Skills
- Human resources administration
- Administrative assistance
- Maintaining files
- Scheduling
- Problem-solving abilities
- Form processing
Timeline
Human Resources Assistant
Payneless Solutions
05.2023 - Current
Customer Service Support Representative
Cockrum Computer Services
08.2018 - Current
Podcast Coordinator
Cockrum Computer Services
10.2016 - Current
Secretarial Assistant
Walker Bible Baptist Church
10.2013 - 01.2023
Graduate Certificate - Paralegal Studies
Muir Technical College
High School Diploma -
Bremerton High School
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