Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Registered Behavior Technician
ABS Kids
Nashville, TN
01.2024 - Current
Enhanced client progress by implementing individualized behavior intervention plans.
Documented behavioral data accurately, contributing to better-informed treatment adjustments.
Collaborated with clinical team to develop comprehensive treatment plans for clients.
Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
Marketer
Texas Roadhouse
04.2016 - 09.2020
Identified appropriate marketing channels and target customers for campaigns.
Wrote engaging and successful marketing, advertising, and website copy.
Developed campaigns and specific marketing strategies for clients.
Conducted research to analyze customers' behavior, preferences and purchasing habits.
Tracked various product sales and costs by analyzing and entering sales, business data and expenses.
Updated social media platforms with latest news and corporate details.
Planned marketing initiatives and leveraged referral networks to promote business development.
Designed and implemented advertising and public relations activities.
Met with vendors to assess products, inquire about services and negotiate pricing.
Worked closely with in-house design team to develop visuals for content.
Created customized marketing materials to increase product awareness.
Tracked key performance indicators to measure success of campaigns.
Used various market research tools and techniques to gather, analyze and interpret data.
Manager
Texas Roadhouse
03.2016 - 05.2020
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Developed and maintained relationships with customers and suppliers through account development.
Improved safety procedures to create safe working conditions for workers.
Developed and implemented business strategies to achieve business goals and stay competitive.
Improved marketing to attract new customers and promote business.
Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Defined clear targets and objectives and communicated to other team members.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Associates - Psychology
University of South Alabama
Mobile, AL
04.2014
Skills
Brand Messaging
Proposal Development
Marketing
Operations Management
Performance Management
Policy Implementation
Strategic Planning
Business Development
Staff Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.