Diane Chambers
Lakeside,CA
Summary
Pursuing full-time role presenting sustainability. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Regional Asset Manager
EPM Asset Management, Inc.
11.2023 - Current
- Managed performance and operations of multiple properties within the San Diego region, including managing budgets, overseeing property management teams, ensuring compliance with regulations, and developing strategies to improve profitability and tenant retention.
- Oversaw day-to-day operations, including tenant relations, maintenance, and repairs & marketing strategies.
- Supervised and motivated on-site property managers and other staff.
- Ensured compliance with all relevant laws, regulations, and company policies.
- Established and executed policies to enhance property performance.
- Prepared and presentied regular reports on property performance to stakeholders.
- Utilized exceptional leadership and communication skills to identify areas for improvement.
Community Manager
R&V Management
01.2012 - 10.2022
- Worked with maintenance staff to complete timely repairs and enhancements
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration
- Managed community within established cost constraints
- Effectively managed team of 5 maintenance and activities personnel
- Evaluated property conditions and recommended improvements
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention
- Received and processed resident payments, and updated system accounts with latest information
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes
- Collected rental payments from residents and kept meticulous records of delinquent accounts
- Improved processes through expense management
- Introduced effective emergency resolutions and managed special projects
- Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions
- Collaborated with construction team during interior renovations and construction
- Liaised with diverse community agencies to serve as client advocate and provide continuity of care
- Aided upper-level leaders by completing annual budgets and monthly reports for executive action planning
- Boosted renewal rents 9% while maintaining 98% level on effective rent numbers
- Earned Property of the year in 2014.
Realtor
Keller Williams
12.2016 - 01.2018
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets
- Advised and informed prospective clients on current market activities and conditions
- Wrote contracts to outline sales and purchases of properties
- Compared recently sold area properties to determine competitive market prices
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings
- Completed property inspections before completing deals to uphold accuracy in listings and appraisals
- Prepared homes for client arrivals during open house events and established signage and wayfinding aids
- Increased home sales through persuasion, negotiation and closing prowess
- Increased revenue opportunities by marketing real estate to various commercial and private clients
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions
- Coordinated appointments to show tenants and buyers prospective homes
- Negotiated contracts with buyers and sellers to maximize customer savings
- Performed home evaluations and developed competitive market analysis for individual homes
- Reviewed and executed confidential documents, contracts and disclosures
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages
- Developed new business and managed new and existing clients
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow
- Generated leads for sales and rental properties through cold calls and referrals
- Promoted properties to target audiences to enhance revenue generation
- Designed and staged homes for optimum showings and photography
- Monitored local residential property market to adjust sales tactics, prices and overall business effectiveness
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
Luxury Fashion Sales Associate
Nordstrom
04.2007 - 11.2010
- Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants
- Maintained understanding of current inventory, merchandising and in-store placement to inform sales strategy
- Operated cash registers, receiving and processing both cash and card payments
- Circulated and monitored shopper activity within assigned areas to identify customer service opportunities and provide loss prevention control
- Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement
- Greeted customers, helped locate merchandise and suggested suitable options
- Answered customer questions about products and services, helped locate merchandise and promoted key items
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Listened to customer needs and desires to identify and recommend optimal products
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Informed customers of current store promotions to encourage additional sales purchases
- Built customer loyalty and retention by delivering excellent shopping experiences
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Supported loss prevention goals by monitoring shopper behavior
- Assisted customers with signing up for store loyalty programs and provided details about key benefits
- Processed accurate credit, debit, check and cash sales transactions for more than 30 customer orders per day
- Tracked down hard-to-find merchandise at diverse locations
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions
- Monitored customers for signs of security concerns and escalated issues to management
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
- Wrapped, boxed and weighed bakery department products.
Public Speaker
FIDM/Fashion Institute of
08.2004 - 08.2005
- Develop and deliver high quality, relevant, and timely presentations
- Provide effective presentation feedback to speakers
- Develop and deliver presentations to executives, customers, and employees
- Develop and deliver presentations to internal and external stakeholders
- Develop and deliver presentations supporting or speaking on behalf of larger organizational initiatives
- Coordinate, organize, and manage speaking engagements and be proactive in recognizing and pursuing growth opportunities
- Provide presentation and slide feedback to
- Build and maintain relationships with potential and existing customers, and other key stakeholders
- Design and deliver presentations that educate, inform, and motivate audiences
- Provide ongoing, high-quality customer service, resolving client issues quickly and efficiently
- Analyze data, identify trends, and propose solutions that increase productivity, reduce costs, and improve quality of products and services
- Manage social media, including creation of relevant and engaging content
- Partner with marketing to develop and implement new marketing campaigns
- Procure and manage sponsorships and endorser relationships
- Document and forecast monthly and annual budgets
- Conduct sales budget reviews and report cost plans to upper management
- Maintain order books and records, including monthly and annual reports
- Conduct market research to assess product needs and competitive analysis, and identify target markets
- Assist with event planning and execution, including recruiting volunteers, registering attendees, and setting up logistics and equipment
Education
Bachelor of Arts - Psychology
Associates of Arts Degree - Business and Marketing in Fashion business
Skills
- Tenant and Owner Liaising
- Capital Projects Management
- Rent Pricing Optimization
- Operating Cost Tracking
- Construction Project Oversight
- Community Association Support
- Local and State Laws
- Cloud-Based File Management
- Mobile Device Operation
- Grounds and Facility Inspection
- Property Service Contract Administration
- Property Tour Coordination
- Social Media Engagement
- Apartment Inspections
- Leasing Strategy Development
- Marketing and Advertising
- Property management
- Risk management
- Portfolio management
- Relationship management
- Adaptability
- Interpersonal communication
- Self motivation
- Team management
- Relationship building
- Adaptability and flexibility
- Effective communication
- Active listening
- Multi-stakeholder asset management
- Lease administration
- Long-term budgeting
- Capital improvement project leadership
- Social media marketing
- Property marketing
- Sales closing
- Administrative support
- Digital marketing
- Comparative market analysis
- Leasing and sales
- MLS expert
- Proficient in Microsoft office
Timeline
Regional Asset Manager - EPM Asset Management, Inc.
11.2023 - Current
Realtor - Keller Williams
12.2016 - 01.2018
Community Manager - R&V Management
01.2012 - 10.2022
Luxury Fashion Sales Associate - Nordstrom
04.2007 - 11.2010
Public Speaker - FIDM/Fashion Institute of
08.2004 - 08.2005
University of California - Bachelor of Arts, Psychology
Fashion Careers College - Associates of Arts Degree, Business and Marketing in Fashion business
Hobbies and Interests
Avid language learner.
Skills
- Maintenance Knowledge
- Price Structuring
- Schedule Planning
- Promotional Planning
- Vendor Management
- Leasing and Sales
- MS Office Suite
- Customer Relationship Management
- Resident Relations
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