Julie Seay

• Conducted workplace compliance training to reduce liability risks and operate effectively.
• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
• Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
• Advocated for staff members and counsel supervisors to identify and resolve conflicts.
• Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
• Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
• Maintained human resources regulatory compliance with local, state and federal laws.

• Processed Medicade applications.
• Follow up on documents for the Medicade process.
• Consolidated billing.
• Private pay collections
• Insurance collections
• Resident trust
• Spend down
• Initial authorization and recertifications for managed care
• Payroll
• Edit time punches for employees
• Process workers comp injury's
• Onboarding
• Implemented performance reviews and motivational strategies to elevate HR team results.
• Processed employee claims involving performance issues and harassment.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 120 new employees.
• Maintained human resources regulatory compliance with local, state and federal laws.
• Accurately prepared weekly payroll and tracking data using HRISsystem.
• Facilitated communication and coordination between employees and management to keep parties informed.

Contract Position

• Implemented performance reviews and motivational strategies to elevate HR team results.
• Processed employee claims involving performance issues and harassment.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 350 employees.
• Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
• Maintained human resources regulatory compliance with local, state and federal laws.
• Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
• Managed random monthly drug testing for over 350 employees.
• Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
• Processed unemployment claims and acted as company representative at unemployment hearings.
• Facilitated criminal background check process for new hires.
• Weekly payroll for 350 employees.

• Implemented performance reviews and motivational strategies to elevate HR team results.
• Processed employee claims involving performance issues and harassment.
• Maintained human resources regulatory compliance with local, state and federal laws.
• Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
• Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
• Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
• Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
• Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
• Calculated deductions and processed payroll for employees.
• Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
• Reviewed time records for 130 employees to verify accuracy of information.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
• Interacted with vendors to purchase and set up equipment and services.
• Maintained order and cleanliness of reception area for professional and inviting atmosphere.

• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.
• Managed multiple tasks and met time-sensitive deadlines.
• Screened visitors and issued badges to maintain safety and security.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Responded to inquiries from callers seeking information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

• Reviewed patient records, identified medical codes and created invoices for billing purposes.
• Prepared billing statements for patients and verified correct diagnostic coding.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Filed and updated patient information and medical records.
• Reviewed patient diagnosis codes to verify accuracy and completeness.
• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
• Posted payments and collections on regular basis.
• Prepared accounts with past due balances and transferred those cases to collection agency.
• Liaised between patients, insurance companies and billing office.
• Collected payments and applied to patient accounts.
• Adhered to established standards to safeguard patients' health information.

• Scheduled appointments
• Examined claims forms and other records to determine insurance coverage.
• Worked with adjusters and case managers to comply with authorizations and compliance
• Dispensed medications
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

• Managed office operations while scheduling appointments for patients.
• Insurance Verification
• AP Collections
• Scheduling appointments, diagnostic testing
• Insurance authorizations
• Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.