Julie Seifert
Summary
Dynamic Patient Registration Specialist with a proven track record at Memorial Springfield Memorial Hospital, excelling in HIPAA compliance and patient scheduling. Enhanced patient satisfaction through efficient registration and insurance verification, while demonstrating strong organizational skills. Committed to maintaining confidentiality and delivering exceptional service in high-pressure environments.
Diligent with solid background in patient registration and administrative tasks. Successfully managed patient intake processes and ensured accurate data entry, contributing to streamlined operations. Demonstrated proficiency in patient communication and organizational skills, enhancing overall service quality.
Overview
41
41
years of professional experience
Work History
Patient Registration Specialist
Memorial Springfield Memorial Hospital
11.2019 - Current
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Scheduled daily appointments using computerized calendars.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Collaborated with other departments to ensure a seamless transition from registration to treatment for patients.
- Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Merchandising Specialist
Driveline Merchandising Services
08.2005 - 10.2022
- Implemented planogram updates, ensuring products were displayed according to company guidelines for maximum exposure.
- Arranged merchandise in alignment with store planogram.
- Reduced shrinkage rates by conducting thorough inventory checks and addressing discrepancies promptly.
- Assembled quarter and full-size point of purchase promotional displays.
- Changed displays to reflect new promotions.
- Improved customer satisfaction by ensuring products were always available, well-presented, and accurately priced.
- Conducted regular store audits to ensure adherence to company policies and maintain high standards of presentation.
- Directed construction of product displays, following corporate planograms, promotions, and seasonal trends.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
Merchandiser
Acosta Sales & Marketing
02.2007 - 10.2019
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Conducted market research to stay ahead of industry trends and adjust merchandising strategies accordingly.
- Improved product visibility by strategically organizing merchandise on showroom floors.
Store Manager
Varsity Shop
10.2004 - 01.2005
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Store Manager
Spencer Gifts
10.1984 - 09.2004
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Submitted orders for new inventory.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Havana High School
Havana, IL05-1983
Skills
- HIPAA compliance
- Strong organization
- Patient scheduling
- Insurance verification
- Patient confidentiality
- Appointment scheduling
- Attention to detail
- Patient registration
- Reliability
- Interpersonal skills
- Professionalism
- Computer literacy
Timeline
Patient Registration Specialist
Memorial Springfield Memorial Hospital
11.2019 - Current
Merchandiser
Acosta Sales & Marketing
02.2007 - 10.2019
Merchandising Specialist
Driveline Merchandising Services
08.2005 - 10.2022
Store Manager
Varsity Shop
10.2004 - 01.2005
Store Manager
Spencer Gifts
10.1984 - 09.2004
High School Diploma -
Havana High School
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