Jacob Zillman
Houston,TX
Summary
Focused young professional to go the extra mile to get the job done right. Eager to transition these skills to a new opportunity in large scale projects. Hoping to land a logistics position at a Freight Forwarding company to enhance my knowledge within domestic and global logistics. Exceptionally organized and detailed-oriented with managing driver assignments to deliver cargo to customers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Truck Dispatcher
Ensure Logistics LLC
The Woodlands, TX
12.2023 - Current
- Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
- Effectively resolved complaints by working closely with customers.
- Provided customers contacting call center with exceptional service and support.
- Checked paperwork prior to dispatching carriers and sending in right truck equipment (Flatbed, Hotshot, Step Deck, RGN and Permit Loads) to maintain accuracy.
- Addressed questions, problems or requests for service or equipment.
- Prepared carrier packets and rate confirmation to secure carriers.
- Responsible to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards and customer specifications.
- Planned, assigned, and dispatched carriers to promote successful deliveries and excellent customer service.
- Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers.
Lead Server
Scott Enterprisescom
Erie, PA
12.2018 - 04.2024
- Provided exceptional service to high volume of daily customers.
- Calculated charges, issued table checks, and collected payments from customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Managed opening and closing duties to facilitate restaurant operations.
- Leveraged POS system to receive and take guest orders and process payment.
- Interacted and engaged with patrons to promote friendly environment.
- Trained new employees to perform duties.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Education
Some College (No Degree) -
Penn State Behrend College
Erie, PASkills
- Autocad 3-D printing, modeling and design
- Python Programming
- Outside the Box (STEM)
- Computer software & applications
- Critical Thinking
- Problem Resolution
- Reliable and trustworthy
- Organizational Skills
- Analytical Thinking
- Verbal Communication
- Active Listening
Affiliations
- Drag Racing cars In NorthEast PA & Ohio
- High School Golf competitive Golf League as a continued hobby today
Certification
- First Aid & CPR Certification
- TABC Certification
References
References available upon request.
Timeline
Truck Dispatcher
Ensure Logistics LLC
12.2023 - Current
Lead Server
Scott Enterprisescom
12.2018 - 04.2024
Some College (No Degree) -
Penn State Behrend College