Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
3c
Julie Shaffer

Julie Shaffer

Springdale,Arkansas

Summary

Enthusiastic and experienced IT Analyst with over 35 years of experience in Broadcasting. Excellent reputation for resolving problems, product excellence, and improving customer satisfaction. Recognized consistently for performance excellence and contributions to success in IT and Broadcast industries.

Overview

29
29
years of professional experience

Work History

Lead IT Analyst/Broadcast Production Technical Dir

Infosys Ltd.
05.2020 - Current
  • Event Support: Provide technical broadcast production support in large scale corporate venue, during events, meetings, conferences, and presentations, including setup, operation, and troubleshooting of AV equipment to ensure smooth and successful events. Support includes all client conference spaces and meeting rooms.
  • User Training and Support: Created comprehensive training and KBAs that empowered end users to maximize their use of conference technology tools, meeting platforms and resources effectively. Conduct training sessions and provide ongoing support to end-users on the use of AV equipment and conferencing platforms, promoting effective utilization and user satisfaction.
  • AV System Integration: Collaborate with stakeholders to gather requirements for new conferencing platforms, translating needs into actionable project plans for implementation success. Ensured seamless integration between meeting platforms through careful planning/testing efforts that minimized disruption during the transition periods.
  • Projects: Collaborate with stakeholders to gather requirements for new conferencing platforms, translating needs into actionable project plans for implementation success. Evaluate emerging technologies to identify opportunities for conferencing platforms.
  • Maintenance and Troubleshooting: Perform routine maintenance, inspections, and troubleshooting of AV equipment to identify and resolve technical issues promptly, ensuring minimal downtime and maximum reliability.

Analyst, IT System Administration

Tyson Foods Inc.
11.2018 - 05.2020
  • Maintain audiovisual equipment and systems, including projectors, microphones, speakers, video screens, recording equipment, etc.
  • Perform routine inspections and preventive maintenance on AV systems to ensure reliability and functionality.
  • Troubleshoot technical issues related to AV equipment, including sound systems, video conferencing equipment, and control systems.
  • Collaborate with IT and facilities teams to integrate AV systems with existing networks and infrastructure.
  • Set up and operate AV equipment for events, meetings, and presentations.
  • Provide training and technical support to end-users on the operation of AV equipment and systems.
  • Keep abreast of emerging trends and technologies in the AV industry and make recommendations for upgrades and improvements.
  • Maintain inventory of AV equipment, spare parts, and supplies.
  • Ensure compliance with company policies, procedures, and safety standard

Associate IT Analyst, System Administration

Tyson Foods Inc.
12.2014 - 11.2018

Client Venue Event and Conference Room Support: Provide technical broadcast production support in large scale corporate venue, during events, meetings, conferences, and presentations, including setup, operation, and troubleshooting of AV equipment to ensure smooth and successful events. Support includes all client conference spaces and meeting rooms.

Broadcast News Technical Director

Hearst Broadcasting, KHBS/KHOG
10.1995 - 12.2014

As a Broadcast News Technical Director, I managed the technical aspects of live news productions, ensuring seamless execution and broadcast quality. My role involved managing a team of camera operators, audio engineers, and production assistants to achieve smooth operation of studio equipment and control room systems. Responsibilities include directing live broadcasts, coordinating camera shots, managing audio levels, and overseeing video playback. Collaborated closely with producers, anchors, and other staff to maintain high production standards and adhere to broadcast schedules. The position requires strong technical expertise in studio operations, excellent communication skills, and the ability to make quick, strategic decisions under pressure.

Education

Vocal Music Performance

University of Central Arkansas
Conway, AR

High School Diploma -

Waldron High School
Waldron, AR

Skills

  • Incident Management
  • Customer Support
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Problem-solving abilities
  • Reliability
  • Excellent Communication
  • Relationship Building
  • Production improvements
  • Schedule Management
  • Strategy Development
  • Incident Management
  • Customer Support
  • Teamwork and Collaboration
  • Client Relationship Management
  • Risk Assessments
  • Implementation planning
  • Broadcast-quality camera equipment
  • Decision-making
  • Video Conferencing Platform Expert Zoom/TEAMS/Studio production
  • Leadership
  • MS Office Suite
  • Problem-Solving
  • Attention to Detail
  • Reliability
  • Excellent Communication
  • Project Management
  • Camera and sound crew
  • Video publishing
  • AV issue resolution
  • Quality Assurance
  • Training

Accomplishments

Team Member of the Quarter, June 2015

Tyson IT Winning Ways, Risk Taking, FY 2018 Q3/Q4

Awarded Leading Contributor, 2015, 2016, 2019

Led Proof of Concept for BlueJeans Cloud Conferencing Platform, with successful integration of platform.

Key contributor on Zoom Cloud Conferencing Platform POC, with successful integration that we use currently.

Skype Broadcast streaming platform implementation.

Core Contributor, 2017, 2018

Enhance Onboarding, 2015

Employee of the month, KHBS/KHOG News, 2013, 2014

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Lead IT Analyst/Broadcast Production Technical Dir

Infosys Ltd.
05.2020 - Current

Analyst, IT System Administration

Tyson Foods Inc.
11.2018 - 05.2020

Associate IT Analyst, System Administration

Tyson Foods Inc.
12.2014 - 11.2018

Broadcast News Technical Director

Hearst Broadcasting, KHBS/KHOG
10.1995 - 12.2014

Vocal Music Performance

University of Central Arkansas

High School Diploma -

Waldron High School
Julie Shaffer