Julie Shannon
Las Vegas,NV
Summary
As an Assistant Store Manager, I have held the role of Merchandising ASM, HR ASM, and currently Operational ASM.Skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences every time. Effectively oversee and align processes with the kroger company policies and procedures while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Smith's
09.2019 - Current
- Managed opening and closing procedures.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Created and maintained safe and secure work environments for employees.
- Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Bakery Manager
Smith's
06.2014 - 09.2019
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Coordinated catering orders for special events such as weddings or corporate functions while maintaining exceptional levels of customer satisfaction throughout the entire process.
- Implemented creative marketing strategies that increased bakery sales and customer satisfaction.
Assistant Store Manager
Giant Eagle
08.2007 - 06.2014
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Created and maintained safe and secure work environments for employees.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Bakery Manager
Smith's
05.2005 - 08.2007
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
Education
No Degree - Business Management
CSN
Las Vegas, NVHigh School Diploma -
Fairborn High School
Fairborn, OH06.1982
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Time Management
- Team Building and Leadership
- Store operations
- Mentoring and Coaching
- Goals and performance
- Relationship building and management
- Flexible Schedule
- Performance Improvement
Volunteer in several organizations.
Silver Spring Assisted Living Facility
Autism Awareness
Veterans Affair
Animal Shelters
I will be happy to speak on each one.
Timeline
Assistant Store Manager
Smith's
09.2019 - Current
Bakery Manager
Smith's
06.2014 - 09.2019
Assistant Store Manager
Giant Eagle
08.2007 - 06.2014
Bakery Manager
Smith's
05.2005 - 08.2007
No Degree - Business Management
CSN
High School Diploma -
Fairborn High School