Summary
Overview
Work History
Education
Skills
Outdoor Explorer
Timeline
Generic

Julie Shilling

Rawson,OH

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

15
15
years of professional experience

Work History

Service Coordinator

Ohio Machinery Co.
06.2023 - Current
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Coordinated with external vendors to ensure timely availability of necessary parts, preventing delays in service completion.
  • Collected, arranged, and input information into database system for proper invoicing.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.

Drayage Coordinator

Freight Lane Solutions LLC
03.2022 - 05.2023
  • Received and responded to customer requests via emails and telephone calls.
  • Maintained master schedule and set up appointments.
  • Entered data, generated reports and produced tracking documents.
  • Stayed on top of shipment locations and current status to update offices and customers.
  • Developed and deepened successful partnerships with representatives of diverse shipping companies.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Scheduled and dispatched up to 100 imports & exports a week to varies locations across the US.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Updated clients on cargo statuses by closely monitoring receipt and tracking processes.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Local Sort Supervisor

UPS
08.2021 - 03.2022
  • Managed department resources to ensure maximum output, accuracy, and efficiency at all times. Ensured that all department and/or corporate policies and procedures were communicated, understood, and adhered to.
  • Established and promoted a positive, team-oriented work environment emphasized employee involvement, pro-active communication, inter-departmental cooperation, and continued improvement on all levels.
  • Ensured that all department employees received specific and detailed orientation, skills and safety training, appropriate materials and information, regular evaluations, and pro-active coaching to support their continued development.
  • Functioned as an effective liaison and advocate on all levels to ensure that employee, department, and corporate needs were addressed in a timely and productive manner.
  • Responsible to ensure that all employees adhered to safety policies and procedures at all times, operating in full compliance with department, station, corporate and OSHA requirements.

Package Handler

UPS
11.2020 - 08.2021
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Loaded packages into correct trucks.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.

Graphic Designer

Angel Kiss Design
01.2014 - 12.2021
  • Developed creative design for print materials, brochures, banners and signs.
  • Created digital image files for use in digital and traditional printing methods.
  • Met with customers to present mockups and collect information for adjustments.
  • Completed final touches for projects such as images sizes and font selection.
  • Designed creative digital displays used in on-line advertising for local businesses.
  • Developed display, marketing and packaging materials to support product branding strategies.
  • Managed over 20 customer inquires a day.
  • Applied creative expertise to present marketing concepts.

Shift Supervisor

Good Food Hospitality, INC
08.2017 - 02.2019
  • Completed store closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.

Packer / Machine Operator

Hearthside Foods Solutions
03.2010 - 01.2015
  • Operated machining equipment safely with team of operators.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Checked food goods for quality to remove unwanted items and pack fresh goods.
  • Set up, started, and shut down production line equipment to resolve issues and at beginning or end of work shift.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Education

High School Diploma -

Pandora-Gilboa High School
Pandora, OH
05.2002

High School Diploma -

Millstream
Findlay
05.2002

Skills

  • Customer Service
  • Schedule Management
  • Project Support
  • Strategic Planning
  • Work Planning and Prioritization
  • Microsoft Office
  • Correspondence and Reports
  • Appointment Coordination

Outdoor Explorer

Avid weekend explorer. I like to spend my free time outdoors exploring new places to hike around Ohio and nearby states.

Timeline

Service Coordinator

Ohio Machinery Co.
06.2023 - Current

Drayage Coordinator

Freight Lane Solutions LLC
03.2022 - 05.2023

Local Sort Supervisor

UPS
08.2021 - 03.2022

Package Handler

UPS
11.2020 - 08.2021

Shift Supervisor

Good Food Hospitality, INC
08.2017 - 02.2019

Graphic Designer

Angel Kiss Design
01.2014 - 12.2021

Packer / Machine Operator

Hearthside Foods Solutions
03.2010 - 01.2015

High School Diploma -

Pandora-Gilboa High School

High School Diploma -

Millstream

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Julie Shilling